Participant Support Officer

Education and Social Participation | Box Hill | Casual

• Casual position available, based at our Box Hill office
• Assist participants in AMES Education's SEE Program to feel supported in their learning, remain engaged in training and achieve their goals
• Proficiency in (Mandarin) Chinese will be highy regarded
• Hourly rate is $ % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role:

The Participant Support Officer plays a vital role in supporting individuals enrolled in the Skills for Education and Employment (SEE) Program by fostering sustained engagement in their training pathways. Through proactive outreach, collaboration with educators and coordinators, and tailored support services, the PSO helps participants overcome barriers to learning, access additional resources, and transition into further education or employment opportunities. The role ensures participants are well-informed, supported, and empowered to achieve their educational and career goals, while maintaining compliance with program and organisational standards.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Minimum of Certificate III in Community Services or similar field; and/or At least 3 years' experience in a client support or customer service role
• High level cross-cultural communication skills with the ability to support people with limited English skills to maintain their training pathway plan
• Highly developed engagement skills with a demonstrated capacity to engage/re-engage clients in Education and training programs
• High level IT skills including the ability to use online platforms to update, maintain and interpret accurate client records
• Proficient in Client Management Systems (e.g. STRATA, Markbook), MS Outlook, Word, Excel, PowerPoint and MS Teams
• Demonstrated ability to take initiative, problem solve and to engage clients
• Possess strong organisational and time management skills
• Ability to work both independently and collaboratively as part of a team in a busy environment
• Excellent spoken and written communication and presentation skills
• Proficiency in Mandarin Chinese will be highy regarded
• Incumbents will be expected to work across multiple sites as required
• It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (for employment purposes)

Applications for this position will be accepted up to 6 PM on Friday 12 September 2025, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights