Duty Manager

1 week ago

Woolloomooloo, New South Wales, Australia OVOLO HOTELS Full time $60,000 - $80,000 per year

Your career in shiny, happy, hip, innovative, edgy hospitality starts here At Ovolo Hotels we move fast, have fun, and redefine what a Lifestyle hotel can be.

Ovolo Hotels are a growing international chain and we are looking for people to grow with us. You will be a critical part of the hotel leadership team with bags of development and career opportunities. Our team that works hard, has fun and consistently goes out of our way each and every day to create amazing and memorable experiences for our guests.

The Gig

The Duty Manager is key for maximizing guest satisfaction and for the strategic development of our hotel. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects. This is a Full-time position and will require flexibility within availability. Your responsibilities will include but not limited to:

  • Energize, motivate, train, develop, lead your Team in all things Front Office
  • Supervise operations and assist with duties as required, ensuring the smooth running of Front Office according to Ovolo standards and procedures.
  • Conduct show rounds around the hotel for hotel guests, clients and anyone who is making enquiries
  • Oversee all requests from guests, including airline reservations, ground transportation, hotel accommodation, restaurant bookings and entertainment plans
  • Manage Rostering of Front Office department to ensure it meets business demand
  • Managing and ordering of all Front Office stock
  • You love leading from the front & being guest facing
  • Coach, develop and empower teams
  • Know how to make someone feel special? Deliver that service from the heart
  • Happy to roll your sleeves up and get dirty? Do you do whatever it takes? That is the attitude we are calling for
  • Create, inspire, initiate. You have the freedom to do so.

About you

  • Demonstrate ability to drive Customer Service Programs and achieve desired results
  • An inspirational and people person– lead, support and develop your Team Members
  • A stickler for attention to detail, the little things count
  • Comfortable running your P&L, rostering and all things PMS
  • Excel at getting great feedback via online reviews and a whizz when it comes to all things social media
  • Full of energy and enthusiasm, with a strong determination to succeed as a team
  • Ambitious to progress within Front Office
  • Prefer someone with previous Opera experience

What you'll get...

  • Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia – bring your personality and sense of fun to work and the most amazing team to work with.
  • Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
  • Receive Hotel benefits in rooms and our fabulous F&B outlets
  • Stay Fit and Fabulous; be involved in our Wellbeing Programmes
  • Develop relationships and make a difference to other people's lives through our Community Programme
  • Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent.

OVOLO. REFRESHINGLY YOU-NIQUE.

Apply now

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