Customer Service Representative

2 weeks ago

Perth, Western Australia H&R Block Full time $45,000 - $60,000 per year

Are you enthusiastic about delivering exceptional customer service? Do you enjoy engaging with individuals and providing helpful support? If so, this opportunity could be ideal for you.

About Us: H&R Block is the largest tax preparation company in Australia, known for our expertise, reliability, and commitment to helping individuals and businesses with their tax needs. We leverage the latest tools and technologies to provide top-notch services to our clients.

As a Customer Service Representative, you will be an integral part of our dynamic Contact Centre Team, responsible for taking inbound calls, contacting existing customers via telephone to remind them that Tax Season is here, and to book in for their annual tax return. You will engage customers in meaningful conversations and assist in booking their appointment. This role requires excellent communication skills, a customer-centric approach, and the ability to meet targets while maintaining a positive attitude.

Responsibilities -

Reporting to the Team Leader / Client Service Centre Manager, this casual contract will see you responsible for the following:

  • Inbound calls: Taking inbound calls from existing or potential clients wanting to book appointments and following up on their tax affairs.
  • Outbound Calling: Initiate outbound calls to existing clients based on provided lists or campaigns.
  • Customer Engagement: Establish rapport with customers through active listening and effective questioning to understand their needs and preferences, and book them in at a time and location that is convenient to them.
  • Call Targets: Meet or exceed targets by effectively assisting clients to book an appointment.
  • Data Management: Accurately document customer interactions, update customer records, and maintain confidentiality of sensitive information.
  • Compliance: Adhere to company policies and procedures, including compliance with regulatory requirements and quality standards.
  • Team Collaboration: Collaborate with team members and other departments to ensure seamless customer service delivery and achieve organisational goals.
About You -
  • Experience in customer service.
  • Thrive on providing great customer service to a client base of established clients.
  • Full availability to work up to 38 hours a week
  • Have the flexibility to work with a rotating roster, which will be released at least two weeks in advance.
  • Ability to follow processes.
  • Must be willing to learn.
  • Be confident, enthusiastic and passionate.
  • Demonstrate excellent communication skills both written and verbal.
What We Are Offering-
  • Above award pay rates.
  • A friendly team environment.
  • Ongoing training.
  • Genuine management support
  • No 'cold' calling, only reminder 'warm' calls to existing clients.
  • Contact Centre is based in Morley, Perth.
  • Working within a team of colleagues that are friendly and helpful.
Apply Now

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