Service Advisor

15 hours ago

Kingaroy Queensland, Australia Black's Machinery Repairs Full time

Are You Our Next Service Advisor – Keeping Customers Happy, the Team Supported and Jobs Flowing?

Looking for a team where everyone takes pride in doing things right?

At Black's Machinery Repairs, we've built a crew that shows up, works hard and has each other's backs.

We help local agricultural, earthmoving and transport businesses stay productive by keeping their machines running reliably. That means quality over quantity, proactive service and sharp communication that keeps jobs moving.

We're after a people-first, detail-obsessed Service Advisor who can juggle bookings, parts, customers and communication like it's second nature, because for you, it is.

Why You'll Love Working With Us

  • Owners who back the team and want your ideas
  • A structured, systemised, family-owned business
  • Real pathways to grow, lead and lift the standard
  • Clean, organised front-of-house (because it matters)
  • Customers who value your time and appreciate clear, honest communication
  • A crew that shows up, steps up and backs each other

Who You Are

  • A pro communicator with amazing customer service who genuinely enjoys helping people
  • Calm under pressure, thrives in a fast-paced environment
  • Growth mindset - owns mistakes, brings solutions, learns fast
  • Confident quoting, upselling and assisting customers to make informed decisions
  • Sharp with details, clear with communication, confident on the phone and in person
  • Adaptable and proficient with computer skills and technology
  • A team player able to multi-task and prioritise a constantly changing workload
  • Knows that clean, precise and proactive is the standard
  • Has a Manual Driver's Licence
  • Highly Regarded: Experience with ag machinery, workshop software, parts ordering, customer service and sales

What You'll Be Doing

  • Greet customers, manage bookings and follow through without fail
  • Handle quoting, invoicing and parts - and make sure every job keeps moving
  • Keep communication sharp across the team – tradesman, suppliers and management included
  • Keep the system tight: parts, payments, paperwork and POs
  • Deliver service that makes customers say, "I'm never going anywhere else"
  • Keep your space and your standards - clean, clear and high

How to Apply

Email your Resume and a short message telling us why you're our next Service Advisor.

Subject line: 'I'm Your Next Service Advisor' to

Applications Close 21st Nov.

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