Customer Service Advisor, Transport and Main Roads
3 days ago
Former Customer Services Branch -TMR
This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.
Join Our Team at the Gympie Customer Service Centre We're seeking dedicated customer service professionals to support our vibrant operations in a part-time capacity. If you bring energy, enthusiasm, and a flexible approach to your work, we'd love to hear from you
In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer experience.
As Customer Service Advisor you will use your ability, knowledge and experience to:
- Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
- Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licencing, deceased estates, vessel registration and a range of other customer services.
- Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.
Please refer to the role description for a full list of responsibilities. This position reports to the Senior Advisor and has no direct reports.
Job Ad Reference: QLD/662947/25
Closing Date: Wednesday, 15th October 2025
-
Bundaberg North, Queensland, Australia Department of Transport and Main Roads Full time $60,000 - $90,000 per yearRoadTek Wide Bay Operations are seeking a high performing and innovative Project Coordinator to join the team on a permanent basis. RoadTek is a commercial business within the Department of Transport and Main Roads. We provide transport infrastructure solutions for projects across Queensland. We are a multi-disciplined organisation with accreditation to...
-
Customer Service Advisor
3 days ago
Gympie, Queensland, Australia Department of Transport and Main Roads Full time $50,000 - $80,000 per yearIn the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer experience.As Customer...
-
Nerang, Queensland, Australia Department of Transport and Main Roads Full time $80,000 - $120,000 per yearWe are seeking a dedicated and innovative Senior WHS Advisor to join our team on the Gold Coast.An exciting opportunity is now available for a Senior WHS Advisor to coordinate safety functions across the South Coast Region, Program Delivery and Operations (PDO) Branch and work with health and safety practitioners across TMR to support the delivery of the...
-
Senior Engineer
1 week ago
Sunshine Coast, Queensland, Australia Department of Transport and Main Roads Full time $120,000 - $180,000 per yearPermanent full-time position in a great locationFlexible working conditions and ongoing opportunities for training and career development.Be involved in one of TMR's largest transport infrastructure programs.Key ResponsibilitiesProvide support and advice on the planning and design process, to ensure delivery of project outcomes, value for money and best...
-
Senior Advisor
1 week ago
Redcliffe, Queensland, Australia Department of Transport and Main Roads Full time $90,000 - $120,000 per yearFormer Customer Services Branch -TMRThis position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this...
-
Senior Advisor
1 week ago
Nerang, Queensland, Australia Department of Transport and Main Roads Full time $104,000 - $156,000 per yearAn exciting opportunity is now available for a Senior Advisor (Business Services) to provide high level advice and guidance to managers, team leaders and team members through effective leadership and management of the business support services across the region. This will be a job share arrangement working part-time with your counterpart to provide coherent...
-
Service Advisor/ Customer Service
2 weeks ago
Gympie, Australia Trio Group Full time_**We are looking for a Service advisor for our Service Department at the Gympie Store.**_ At Trio, we believe in old-fashioned service with a smile. We offer sound advice and will happily answer all questions or queries our customers have about our Services. Our award winning after-service care backs up our commitment to every customer. In this position,...
-
Advisor (Business Improvement)
1 week ago
Nerang, Queensland, Australia Department of Transport and Main Roads Full time $90,000 - $120,000 per yearAccountabilities include:Program Risk, Financial and Issue Reporting: o Ensure timely and effective reporting of risks, and issues, project and program status reporting and change variation management across the program of works. o Assist with governance, performance and reporting initiatives, ensuring alignment with organisational policies and legislative...
-
Transport & Customer Experience Coordinator
3 days ago
Lytton, Queensland, Australia Rogers Transport Pty Ltd Full time $45,000 - $60,000 per yearRogers Group is a leading national provider of Transport, Logistics and Warehousing solutions. From portside operations through to national road distribution, contract logistics and 3PL, we deliver complete supply chain solutions to our customers.With our state-of-the-art facility in Lytton and continued investment in people, systems and technology, we are...
-
Temp Senior WHS Advisor
6 days ago
Nerang, Queensland, Australia Department of Transport and Main Roads Full time $90,000 - $120,000 per yearAn exciting opportunity is now available for a Senior WHS Advisor to coordinate safety functions across the South Coast Region, Program Delivery and Operations (PDO) Branch and work with health and safety practitioners across TMR to support the delivery of the divisional model for Workplace Health and Safety (WHS). The role has a focus on monitoring external...