Account Manager

Grow relationships with existing customers, uncover opportunities and help shape the success of one of Australia's most trusted sugar manufacturers and ingredient suppliers.

Sugar Australia has an exciting opportunity for an Account Manager to join our team on a 12 month full time parental leave contract. Based at our Macquarie Park office in Sydney, this role reports to the Regional Sales Manager – Northern and is responsible for managing key accounts while driving business development across multiple market sectors.

What you'll be doing:

As an Account Manager, you'll manage and grow customer relationships, identify new opportunities and ensure the delivery of exceptional service to our customers. You'll be responsible for:

• Managing and growing an allocated customer portfolio to meet sales targets and support business objectives.
• Acting as the first point of contact for new customer enquiries, delivering prompt and professional customer focused responses to support engagement and conversion.
• Identifying and pursuing new business opportunities, including cold calling and lead follow up, primarily within personal care, home care, and complimentary healthcare sectors.
• Building strong partnerships with customers, including management, R&D, innovation, NPD, purchasing, and production to support long term business growth.
• Developing and executing strategic customer and product plans that position Wilmar Ingredients as the supplier of choice.
• Using CRM tools such as Salesforce to capture customer feedback and interactions, market intelligence, and sales activity reports.
• Monitoring competitor activities and implementing strategies to maintain market position.
• Preparing and presenting monthly reports on business activity and financial performance.
• Collaborating with internal teams, including Customer Service, Logistics, Quality, and Technical to support account delivery.
• Contributing to sales meetings and providing insights into market trends and growth opportunities.

What you'll bring:

We're looking for a proactive and customer focused professional who enjoys building long term relationships and delivering results. You'll bring:

• A tertiary qualification in Business, Marketing, or a related discipline, or equivalent experience in ingredient B2B sales.
• Proven account management and B2B sales experience.
• Experience within the food ingredient, pharmaceutical, nutraceutical, or personal care industries.
• Strong communication, influencing and relationship building skills with the ability to engage a wide range of stakeholders.
• Excellent time management, prioritisation and multitasking skills, with strong attention to detail.
• High level of proficiency in Microsoft Office and exposure to CRM systems (Salesforce preferred).
• A collaborative, solutions focused mindset and a passion for customer service.
• A commitment to Wilmar's values of Excellence, Innovation, Integrity, Passion, Safety, and Teamwork.

About Sugar Australia & Wilmar Ingredients:

Sugar Australia and Wilmar Ingredients are trusted partners in sugar and ingredient solutions, enabling our customers to create great products for every home and industry across Australia and New Zealand.

We proudly operate refineries, packing facilities, sugar terminals, and distribution sites nationwide, supplying refined sugar and import key ingredients to supply to the food, beverage, complimentary health care, personal and home care sectors.

Our Wilmar Ingredients portfolio includes intense sweeteners, sugar polyols, functional foods, glycerine, esters, fatty acids, personal care ingredients and natural vitamin E. Backed by Wilmar International's global manufacturing network, we combine local expertise with global innovation to deliver value, quality, and reliability to our customers.

Why Join Us?

When you join Sugar Australia and Wilmar Ingredients, you're not just stepping into a job – you're joining a passionate, inclusive, and values led culture that champions collaboration, learning, and continuous improvement. We offer:

• Competitive salary and benefits package, including onsite parking, hybrid working and exclusive corporate discounts.
• Health and wellbeing programs, regular social events, and employee recognition initiatives.
• Opportunities for career development and ongoing learning.
• A friendly and collaborative culture, grounded in community values.
• A strong safety first culture and commitment to continuous improvement.
• Access to our extensive product library – perfect for those with a passion for baking.

We are an equal opportunity employer and encourage applications from all backgrounds, identities, and experiences.

Apply Now

Join us in driving growth and delivering innovative sugar and ingredient solutions. Apply now to start your next chapter with Wilmar Ingredients and Sugar Australia.