Copy of Operations Coordinator

2 weeks ago

Sydney, New South Wales, Australia Transolve Global Full time $60,000 - $80,000 per year

Transolve Global is a fast growing International Freight Forwarding organisation with offices in Australia, New Zealand and USA.

Through the commitment of our dynamic team of people we strive to deliver the best quality, efficiency and performance our customers need and expect.

We are based in a great, convenient location in the city, near multiple stations with a modern office to enjoy.

An exciting opportunity has arisen in our Operations team for the role of Operations Coordinator.

General Description:

Responsible for providing and maintaining effective and high-quality operational functions and customer service for all internal, external customers by using in-depth Company, Industry, Product and Service knowledge.

The Operations Coordinator is accountable for meeting the companies and customers operative Key Performance Indicators and Service Level Agreements ensuring overall client satisfaction.

Your duties will include:

Customer Service:

Respond promptly to all customer enquiries and provide proactive updates in a timely and professional manner.

Handle and resolve all customer matters, informing the Operations Team Leader of any problems that may arise.

Act as an integral part of our operational & sales departments.

Monitor all client shipments from order placement ensuring zero impediments or delays.

Ensure all shipment processes and procedures are completed and quality standards are met.

Provide shipping and delivery information to internal/external clients

Work closely with the Client Services Department to identify potential issues and/or opportunities within or related to shipments.

Support the implementation and communicate any SOP development process for our clients, including updates to the account handling requirements to the Client Services Department

Stay current with industry and company updates, ensuring clients are always correctly informed where required.

Assist and provide input for all Client Services initiatives to improve Transolve customer experience, products and services

Follow company Procedures and Policies.

Operations :

Process and manage Import & Export shipments, in CargoWise with high levels of accuracy, ensuring all shipment information, documents/correspondence relating to the shipment is stored and followed up.

Liaising and directing shipments with shipping lines, co-loaders, airlines and transport carriers

Import & Export Document Processing and Creation

Sea and Air Cargo Reporting

Cargo Declaration Reporting.

Invoicing

Maintaining client contact information in CargoWise.

Achieve Transolve operational, company and client KPI's.

Prepare Reports for customers where required.

To be successful in this role, you will require:

Minimum 3 years' experience in an Operations role within the Freight Forwarding industry.

High level customer service and communication skills (proactive, self-motivated and have a keen eye for detail)

Willingness to learn and be flexible in your daily job role

Time management skills and capability to prioritize

Problem solving skills and the ability to find solutions across a variety of situations

Team player with excellent attention to detail

Driven, motivated and forward thinking

Reliable, self-motivated and confident

Excellent computer skills (Microsoft Outlook, Excel and Word)

Experience with CargoWise is preferred but not essential

Dangerous Goods experience

Flexitank and ISOtank experience

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