Student Engagement Officer

Company Description

About AE

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you're looking to make an impact in an organisation with momentum, this is the right time to join us.

Job Description

• Permanent, Full Time

The Student Engagement Officer supports the design, delivery and evaluation of initiatives that enhance the student experience across the student lifecycle. This role helps build a positive, inclusive and connected student community by coordinating events, programs, student governance and communications.

Working closely with the Student Engagement and Wellbeing Team Leader and other internal stakeholders, the role ensures all initiatives are accessible, student-centred and aligned with Acknowledge Education (AE) and International College of Hotel Management (ICHM) priorities.

• Coordinate and deliver engagement programs, campaigns and events that foster belonging and connection.
• Support the Student Representative Council (SRC) nationally, including meetings, governance and communication with students.
• Collaborate with internal stakeholders to ensure initiatives are inclusive, engaging and aligned with student needs.
• Maintain and update student resources such as the Student Handbook, Student Hub and newsletters.
• Assist with alumni engagement and student success initiatives.
• Identify emerging student needs and contribute ideas for new initiatives.
• Ensure engagement activities comply with institutional and regulatory requirements.
• Maintain accurate records and report on participation, feedback and outcomes.
• Contribute to continuous improvement of engagement activities across campuses.

Qualifications

Candidate Requirements

• Tertiary qualification in education, communications, events management, student services, or related field; or equivalent experience.
• Minimum 2–3 years' experience in student engagement, events coordination, or program delivery within education or a related sector.
• Demonstrated experience coordinating events, campaigns, or communication activities.
• Strong written and verbal communication skills, with the ability to engage effectively with diverse student cohorts.
• High level of organisational skills and ability to manage multiple projects to deadlines.
• Strong interpersonal skills with the ability to build positive relationships across teams and campuses.
• Proficiency in Microsoft Office Suite.
• Experience supporting student governance structures such as SRC or equivalent.
• Knowledge of compliance frameworks relevant to VET and Higher Education (TEQSA, ASQA, ESOS Act).
• Experience producing student-facing content across multiple platforms.
• Commitment to reconciliation, diversity, equity and inclusion in student engagement activities.
• Flexibility to occasionally work evenings and weekends for events.
• Current Working with Children Check (or ability to obtain).

Additional Information

Why join AE

Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we're building something special — and you can be part of it.

• Opportunities to grow within the organisation
• $1,500 annual professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Health insurance discounts through Bupa
• Be part of a fast-moving, agile private provider where decisions turn into action quickly
• Acknowledge Education is part of UP Education group – a leading education provider:

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.