Membership Coordinator

2 weeks ago

Perth, Western Australia Institute of Public Accountants Ltd Full time

About us

The Institute of Public Accountants (IPA) is one of Australia's leading professional accounting bodies, recognised for their practical, hands-on skills and a broad understanding of the total business environment. With over 50,000 members and students in more than 100 countries, the IPA represents members and students working in private practice, industry, commerce, government and academia.

About the role

The Institute of Public Accountants (IPA) is seeking a motivated and customer-focused Membership Coordinator to join our Member Engagement team. This is an exciting opportunity to play a key role in supporting our members throughout their professional journey, while helping to drive membership growth, engagement, and retention.

The successful candidate will work collaboratively with the State Team and be part of a national team of coordinators. The role provides the crucial support that is necessary for the State Office to operate successfully and support the overall Member Growth and Engagement business units. This position offers variety, responsibility, and an opportunity to make a meaningful impact in strengthening our professional community.

Key Accountabilities

  • Act as the first point of contact for members and stakeholders, handling enquiries with professionalism and efficiency.
  • Provide administrative support across membership, events, and professional development functions.
  • Assist with retention activities, including processing payments, membership changes, and outbound campaigns.
  • Support member growth by promoting IPA services, processing applications, and preparing welcome packs.
  • Coordinate events and member activities, including event logistics, registrations, and attendee experience.
  • Support strategic initiatives, pilot programs, and process improvements as needed.
  • Uphold IPA's values and provide exceptional service to all members and partners.

Skills and Qualities

  • Strong interpersonal and customer service abilities, combined with a friendly and professional demeanour.
  • Excellent written and verbal communication skills.
  • A proactive, "can-do" attitude with the ability to work both independently and as part of a team.
  • High-level organisational skills, with the ability to prioritise tasks and manage competing deadlines.
  • Attention to detail and accuracy in handling processes and member data.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database systems (MMS experience preferred).
  • Ability to adapt swiftly in a fast-paced environment and effectively manage change.

Background

  • At least 2 years' experience in an administrative, membership, or customer service role.
  • Understanding of professional membership bodies or associations will be highly regarded.

Benefits

  • Friendly and supportive team environment
  • Flexible work options available: this position can be structured to be full time or part time to suit the right candidate.
  • Competitive salary range with novated leasing and salary sacrifice options available, post probationary period
  • Convenient CBD office location
  • Hybrid working arrangement

Apply now

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