Retail Operations Manager

1 week ago

Brisbane, Queensland, Australia NWTL Group Full time $90,000 - $120,000 per year

Fone Haus is Papua New Guinea's leading mobile phone and technology retailer with more than 25 branches across the country. As we expand our network of stores, we are now looking for a results driven RETAIL OPERATIONS MANAGER to lead our 400 strong team and continue to drive our company's strategy.

This is a full-time role based in Port Moresby and comes with an executive renumeration package aligned with this senior role.

The RETAIL OPERATIONS MANAGER will be responsible for leading all aspects of the retail performance across all of the Fone Haus locations in PNG. This senior leadership role will oversee store operations, people development, customer experience, visual merchandising and commercial results. The ideal candidate will be a hands-on leader who is relentless in the pursuit of customer satisfaction. You will have experience leading multi-site stores and be outcome driven.

Your key responsibilities will include:

  • Lead day-to-day operations across the Fone Haus network of stores
  • Deliver on sales, profit, stock and customer KPI's
  • Manage and coach Regional and Store Managment Teams
  • Implement retail systems, SOP's and reporting framework
  • Champion of customer service, in-store experience and brand consistency
  • Coordinate with the Marketing, Supply Chain and IT teams to align on execution
  • Identify new store opportunities and lead store launches
  • Drive training and capability development opportunists for your team
  • Monitor and take action on Stock take outcomes, loss prevention and compliance measures

About you:

We are looking for a mature and dynamic RETAIL OPERATIONS MANAGER which aligns with the following skills and experience:

  • 5+ Years in leading a multi-site retail environment
  • Proven track record in managing sales performance, store standards and people
  • Strong team development experience
  • Excellent organizational communication and problem-solving skills
  • Strong time management skills.
  • Self-motivated and results driven.
  • Ability to build rapport with both internal and external stakeholders and develop those working relationships effectively
  • Proficiency in the Microsoft Office suite.
  • Excellent verbal and written communication and interpersonal skills.
  • Degree/Tertiary qualifications in Business, or a related field.
  • Current valid Passport and the ability to pass the required medical checks

What's in it for you?

  • Competitive salary + accommodation + company vehicle + benefits
  • Annual travel allowance and relocation assistance
  • Become part of a leading business and build a long-term legacy to be proud of
  • An opportunity work with a fast-growing business that is willing to invest in its future.
  • Company support to develop your professional skill set.
  • Live and experience life in an overseas country which is still only 1.5hrs from Cairns, 3hrs from Brisbane and 3.5hrs from Sydney.

What you need to do now:

If you are ready for a challenge and this has sparked your interest, please click APPLY NOW and submit your updated resume along with a covering letter outlining why you feel this role is a fit for you.

To be eligible you must hold a valid Australian or New Zealand Passport and have the ability to pass the required medial checks to obtain a PNG Work Visa and Permit

Only shortlisted applicants will be contacted.

  • Retail Store Manager

    2 weeks ago

    Brisbane, Queensland, Australia Frontline Retail Brisbane Full time $90,000 - $120,000 per year

    Join our family-owned business, known for quality and great service.Dynamic sales environment with growth opportunities.A Store Manager role that prioritizes customer satisfaction.About the Company:Join a family-owned business, prioritizing transparency and support. Our store offers a supportive sales environment filled with opportunities for growth and...

  • Retail Operations Specialist

    7 days ago

    Brisbane, Queensland, Australia Cater Care Full time $60,000 - $100,000 per year

    Job Type: Permanent - Full TimeLocation: QLD: BrisbaneJob Category: Food & Beverage,Food Safety,Operations Management,Retail Management,Site ManagementWe're seeking a dedicated CCS Retail Operations Specialist to join Cater Care Services (CCS).AboutAbout the Role:Reporting to the Chief Operating Officer, you will coordinate and administer CCS's retail...

  • Retail Operations Specialist

    7 days ago

    Brisbane, Queensland, Australia Cater Care Services Full time $90,000 - $120,000 per year

    We're seeking a dedicated CCS Retail Operations Specialist to join Cater Care Services (CCS).About the Role:Reporting to the Chief Operating Officer, you will coordinate and administer CCS's retail business, which includes retail outlets, bars, taverns, and vending machines at remote site facilities, redefining our already great offering into something...

  • Manager Regional

    6 days ago

    Brisbane, Queensland, Australia Frontline Retail Brisbane Full time $120,000 - $180,000 per year

    About the Company This dynamic and rapidly growing retail brand is setting the standard for specialty retail across Queensland. Known for its wide range of lifestyle, home, beauty and everyday products, the business combines value with an engaging customer experience. With strong backing and ambitious growth plans, this is your chance to lead multiple stores...

  • Storeperson | Retail | Full Time

    2 weeks ago

    Brisbane, Queensland, Australia Cater Care Retail Full time $45,000 - $60,000 per year

    Full Time Opportunity – Enjoy work/life balance in a stable, long-term roleGreat Perks – Enjoy 50% staff meals, various allowance & exclusive discounts with the Relish Discount SchemeJoin a Trusted Brand – Be part of a supportive team within a well-established national companyJoin Our Busy Airport Retail TeamWe're looking for a dedicated Stock Receiver...

  • Retail Operations Consultant

    2 weeks ago

    Brisbane, Queensland, Australia The Lottery Corporation Full time $90,000 - $120,000 per year

    The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.We're the team who bring you Australia's favourite lottery games. For more than a century, we've been playing our role in making a better future by delivering winning moments...

  • Retail Manager –

    2 weeks ago

    Brisbane, Queensland, Australia Jocelyn's Provisions Full time $90,000 - $120,000 per year

    Full-time | Brisbane-based | Multi-site leadership roleAt Jocelyn's Provisions, we've built our reputation on uncompromising quality, warm service, and a genuine love for food. With three established retail locations across Brisbane — and a new store opening in October 2025 — we're looking for an experienced and motivated Retail Manager to lead our...

  • Retail Manager

    2 weeks ago

    Brisbane, Queensland, Australia 7eleven4191a Full time $90,000 - $120,000 per year

    We are seeking a highly skilled and motivated Retail manager to join our team at 7eleven Richlands located at 208 progress road ,known for delivering exceptional retail services, we are committed to excellence in customer service and operational efficiency.Key Duties and Responsibilities may include but not limited to:.Determine product mix, stock levels and...

  • Operations Manager

    4 days ago

    Brisbane, Queensland, Australia Happy Hearts Childcare and Kindergarten Operations Full time $80,000 - $120,000 per year

    Operations Manager – Happy Hearts ChildcareINSPIRE- EMPOWER- MAKE A DIFERENCEAbout our CompanyAt Happy Hearts our little people, families and educators are the Centre of everything we doOur Services create a safe, inspiring and nurturing environment that allows children to begin their journey of self-discovery and exploration.We have services located South...

  • Retail Manager

    4 days ago

    Brisbane, Queensland, Australia Vicinity Centres Full time $80,000 - $120,000 per year

    We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development...