Retail Manager –

4 days ago

Brisbane, Queensland, Australia Jocelyn's Provisions Full time $90,000 - $120,000 per year

Full-time | Brisbane-based | Multi-site leadership role

At Jocelyn's Provisions, we've built our reputation on uncompromising quality, warm service, and a genuine love for food. With three established retail locations across Brisbane — and a new store opening in October 2025 — we're looking for an experienced and motivated Retail Manager to lead our retail teams, support our managers, and drive excellence across the business.

About the Role

As Retail Manager, you'll take ownership of the day-to-day retail operations across all stores, ensuring each location delivers on our promise of exceptional customer service, beautiful presentation, and operational consistency. You'll spend time in each store weekly, mentoring and coaching managers and their teams, building a strong and engaged culture, and ensuring communication flows seamlessly between head office and our retail network.

This role is both strategic and hands-on — perfect for someone who thrives on people leadership, loves rolling up their sleeves, and has a sharp eye for detail.

Key Responsibilities


• Lead, mentor, and support store managers to deliver high performance and team engagement.


• Ensure retail standards, customer experience, and brand presentation are consistently upheld.


• Conduct weekly store visits, providing training, coaching, and operational support.


• Manage rosters, training, and team development programs.


• Foster a positive, inclusive team culture and support staff retention.


• Monitor sales performance and work with leadership to identify opportunities for growth.


• Oversee inventory management, merchandising, and retail calendar events.


• Support the setup and successful launch of new stores.


• Ensure compliance with WHS, food safety, and operational procedures.

About You

We're looking for a leader who is passionate about people, food, and creating a seamless retail experience. You'll bring:


• Proven leadership experience in multi-site retail, hospitality, or food service.


• Strong organisational and problem-solving skills.


• Excellent communication and the ability to coach and develop others.


• A hands-on approach with high attention to detail and a focus on quality.


• Flexibility to work across multiple locations and adapt to changing priorities.

Why Join Us?


• Be part of a respected Brisbane food institution with a loyal customer base.


• Opportunity to play a key role in opening a new store in October 2025.


• Work alongside a passionate and supportive leadership team.


• A role with variety — no two days are the same.


• Opportunity to make an impact, shape retail standards, and grow with the business.

How to Apply

If you're a driven leader who thrives in a dynamic retail environment, we'd love to hear from you. Please apply with your CV and a short cover letter telling us why you'd be a great fit for Jocelyn's Provisions. You can also email this directly to

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