Ecommerce Specialist

We're looking for a proactive and detail-oriented Ecommerce Specialist to join our team. This role is perfect for someone who thrives in digital marketing, email campaign execution, and web dev support with a sharp focus on driving results.

1. Email Campaigns (EDMs)

• Plan, schedule, and execute weekly/monthly EDMs aligned with product launches, promotions, and seasonal events.
• Collaborate with the content team to source copy, imagery, and brand assets.
• Create light graphic design (banners, headers, product collages) to ensure emails are visually on-brand.
• Build and QA campaigns in Klaviyo, ensuring links, segmentation, and CTAs function flawlessly.

2. Email Flows & Automations

• Manage and optimise lifecycle flows, including:

• Welcome series

• Abandoned cart/browse
• Post-purchase (thank you, upsell, cross-sell)
• Win-back/replenishment
• Conduct A/B testing on subject lines, creative, and send times to improve performance.
• Report on metrics (open rate, CTR, CVR, revenue contribution) and recommend improvements.

3. Website & Ecommerce Support

• Assist with website updates, including homepage refreshes, new creative uploads, and product page tweaks.
• Ensure alignment between email campaigns and site content.
• Troubleshoot and fix simple Shopify issues (page updates, collection adjustments, basic site edits).

• 1–3 years experience in ecommerce, digital marketing or website development.
• Hands-on experience with Klaviyo (or similar ESP).
• Familiarity with Shopify and basic website management.
• Strong eye for detail
• Analytical mindset with the ability to interpret campaign results and drive improvements.
• Highly organised, with excellent time management skills and a proactive attitude.
• Previous website development experience

• Be part of a dynamic team driving growth in a fast-paced ecommerce environment.
• Opportunity to make a direct impact on customer engagement and revenue.
• Collaborative, supportive, and creative culture.