Customer Service and Estimating Administration

2 weeks ago

Yandina, Queensland, Australia Heka Hoods Full time $60,000 - $80,000 per year

About Us

Heka Hoods, based on the Sunshine Coast, Queensland, is a leading, locally owned business specialising in innovative aluminium awnings. As pioneers of Australia's first bracket-less awning system, our products are trusted by architects and builders across residential, industrial, and commercial sectors.

About the Role 

We're seeking a versatile and detail-oriented professional to join our team in a role that combines Office Administration, Product Estimation, and Customer Service. This is a dynamic position that requires the ability to adapt to shifting priorities while maintaining accuracy, professionalism, and client focus.

In this role, you'll support the smooth running of our office, prepare accurate product cost estimates, and deliver exceptional service to our clients and stakeholders. You'll collaborate with our different teams throughout the customer journey, contributing to both operational excellence and customer satisfaction.

Key Responsibilities:

  • Provide professional, client-focused communication across phone, email, and face-to-face interactions.

  • Assist with office administration tasks, including documentation, scheduling, and general support.

  • Prepare detailed cost estimates using our internal calculator and supplied client information by reviewing architectural plans and technical drawings to extract accurate data for quotations.

  • Maintain product knowledge to effectively educate clients and support precise quotations.

  • Ensure accuracy, efficiency, and adherence to internal processes.

  • Support a collaborative team environment by contributing to shared goals and tasks.

About You 

You are responsive, proactive, thrive in fast-paced environment and people oriented. With a strong work ethic and humility, you're eager to be part of a supportive team that values quality and professionalism. You have an eye for detail can follow processes and enjoy managing multiple responsibilities with confidence.

Requirements:

  • Strong organisational and problem-solving skills with a focus on accuracy.

  • Excellent communication skills and a client-first approach.

  • Proficiency in Microsoft Excel and general office software.

  • Ability to shift priorities quickly and manage competing deadlines.

Advantageous Skills:

  • Background in manufacturing, construction, or related industries.

  • Proven experience in administration, estimating, or customer service roles.

What We Offer 

Join a forward-thinking, values-driven company that fosters a supportive and collaborative work environment. Enjoy a unique 9-day working fortnight, providing an excellent balance between work and life while contributing to a company committed to innovation and excellence.

Check out our EVP (Employee Value Proposition) here to see what working with us is like: Working At Heka Hoods — Heka Hoods

If this opportunity sounds right for you, we'd love to hear from you

How to Apply

  1. Click 'apply now' to submit your resume and cover letter.

  2. Complete our Predictive Index assessment (approx. 6 minutes):

  1. Check your inbox for further instructions regarding a second assessment.

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