NDIS Support Coordinator

7 hours ago

Bendigo, Victoria, Australia 360 Health Management Full time $60,000 - $80,000 per year

About Us

360 Health Management is a regional disability support provider servicing Bendigo, Shepparton, Seymour and Swan Hill, offering a range of services to our NDIS participants from Support Coordination, Behaviour Support, Respite and much more.

The Role:

You will be responsible for managing and coordinating all supports for your caseload of participants, in line with their NDIS plan, goals and challenges.

You will develop strong rapport with participants and their support networks to ensure you fully understand their individual goals and needs while helping them understand the complexity of the NDIS and their personal plan.

Key Responsibilities:

  • Work with participants to understand their goals in life
  • and support them to achieve these in line with their NDIS plans
  • Coordinate all aspects of their supports — from service agreements to schedules and budgets
  • Manage and update participants' 8-week and 9-month reports to ensure progress is monitored and outcomes are met
  • Build strong relationships with providers, therapists, and health professionals to ensure quality care
  • Respond to crises, adapt plans, and make timely decisions to support participant wellbeing
  • Keep detailed case notes and stay across changing legislation and best practice
  • Use a coaching approach to build participant capacity and independence
  • Stay up to date with local services and resources to connect participants with the right supports
  • Facilitate monthly Care Team meetings to ensure consistent, collaborative support

About you:

  • Agile - no two days are the same
  • Work well under pressure, as you are working with someone's life, things will often move and change
  • Strong attention to detail and love for numbers
  • Outstanding time management skills, to ensure that all participants are being supported

Role Requirements:

  • Relevant qualification within Social, Community or Disability sector
  • Proven relatable experience working within the NDIS field
  • Proven experience in a consumer-focused role meeting the needs of complex clients
  • Unrestricted drivers licence

360 Health Management is an Equal Opportunity employer, and we are committed to providing a working environment that embraces and values diversity and inclusion.

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