Client Success Coordinator

5 days ago

South Yarra Victoria Australia Foundr Magazine Full time $60,000 - $90,000 per year

Who We Are
At Foundr, we're an industry-leading edtech company helping today's founders build tomorrow's leading businesses. Through our world-class courses, coaching programs, and global community, we empower thousands of entrepreneurs to start, grow, and scale real eCommerce brands.

If you're passionate about helping people achieve their goals, thrive in a fast-paced environment, and love the idea of working alongside entrepreneurs building brands they believe in - this is your chance to be part of something exciting.

About the Role
As a Client Success Coordinator, you'll be the friendly face and first point of contact for Foundr's coaching students, guiding them through onboarding, check-ins, and ongoing program support.

Your mission is to make every student feel supported, motivated, and confident as they navigate their business journey. You'll help reduce churn, boost satisfaction, and ensure students are not only completing the program but loving it- ultimately improving retention and renewal rates across our coaching products.

This is an ideal role for someone who's naturally empathetic, detail-oriented, and curious about the eCommerce world.

What You'll Be Doing

  • Welcome and onboard new coaching students with warmth and professionalism.
  • Host and support online orientation and check-in sessions.
  • Help students connect with the right coach and stay on track with calls and milestones.
  • Respond to student questions via email, Circle, or Google Meet- always with a solutions-focused mindset.
  • Track student engagement and flag risks early (refund requests, disengagement, coaching issues).
  • Proactively support retention, renewals, and student satisfaction through timely follow-up and relationship management.
  • Work closely with the Coaching and Product teams to improve systems and share insights.
  • Maintain accurate records in HubSpot, Asana, and other internal tools.

Celebrate student wins- collecting testimonials and success stories for internal and external use.

What We're Looking For

  • 1–2 years' experience in customer success, client services, or support.
  • Excellent written and verbal communication skills.
  • A genuine passion for helping people reach their goals.
  • High attention to detail and strong organisational skills.
  • Tech-savvy and confident using platforms like Google Docs, Slack, HubSpot, or Asana.
  • Curious about eCommerce and entrepreneurship, with a willingness to learn the stages and nuances of online business growth.
  • A calm, positive problem-solver who thrives in a fast-moving, collaborative environment.
  • Experience or education in marketing, digital media, or e-commerce will be highly regarded.

(Bonus: experience in online education, coaching, or familiarity with eCommerce tools like Shopify, Klaviyo, or Canva.)

Why You'll Love Working at Foundr

  • A mission-driven company empowering entrepreneurs globally.
  • A supportive and ambitious team that values innovation and initiative.
  • Hybrid work flexibility (Melbourne-based team).
  • Regular learning and development opportunities.

Full access to Foundr's course library, including eCommerce, marketing, and leadership content.

Success in This Role Looks Like

  • Students feel confident, supported, and motivated throughout their journey.
  • Measurable improvements in student retention, satisfaction, and renewal rates.
  • Smooth onboarding and consistent communication across coaches and departments.

Ready to Help Entrepreneurs Succeed?

Click "Apply Now" and submit your CV along with a short cover letter telling us about your experience supporting clients or students and why you'd be a great fit for the Foundr team.

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