Client Service Coordinator

**About us**:
Tradeflex is a wholly owned and operated Australian business. We are a highly reputable integrated facilities management company experiencing impressive growth. We have a national footprint and an enviable reputation for relationship-driven service. Our client base covers retail, transport, education, residential, industrial, commercial and public buildings.

You will find we are anything but ordinary; we believe we work better as a team and are focused on bringing our best to the table each and every day. We are committed to delivering value and take full accountability for making that happen.

In our 35 years of operation, we have achieved great success, and we are about to get a whole lot bigger

**About the opportunity**:
An exciting opportunity has arisen for an enthusiastic and detail-focused **Client Services Coordinator** to join our vibrant team. In this role, you will be responsible for the communication and administration tasks between Tradeflex and key client representatives for these contracts.

Reporting to General Manager - Cleaning Operations, you will work collaboratively with Area Managers, the Operations Team, and various internal stakeholders by providing seamless support and service, enhancing client satisfaction, and fostering strong relationships.

**Key responsibilities**:

- Liaise with client representatives for Tradeflex as directed.
- Coordinate with the GM - Cleaning Operations (Education), Operations Manager, Area Managers, and Compliance Coordinator.
- Support Area Managers with client communications and calendar management.
- Attend client meetings, take minutes, and send to Client Representatives as needed.
- Coordinate Emergency Cleaners and arrange a Relief Team for unplanned leave.
- Maintain audit records in the CRM, follow up on issues, and close rectifications within deadlines.
- Log and update CRM issues within contract deadlines.
- Handle and manage quote requests, prepare quotes, and follow up on approvals.
- Prepare Monthly Performance Reports per service specifications.
- Manage enquiries and calls in line with contractual requirements.
- Schedule appointments for audits, term break cleans, and annual reviews.
- Update Cleaning Services Plans as required.
- Assist with term break clean documentation and coordination.

**About you**:

- Previous administrative experience supporting multiple internal stakeholders
- Previous Customer Service experience and/or appropriate qualifications in relation to Customer Service with national contracts
- High level of attention to detail and processes
- Excellent verbal and written communication skills
- High-level computer skills
- proficient in MS Office products
- Ability to work in a team environment and autonomously
- Able to work on repetitive tasks but be flexible as well
- A high degree of initiative

**What are you going to love here?**
- Our culture; one team, shared success, and big ideas
- A professional and polished company that is proud and celebrates achievements
- A company that is aiming big and is in major growth mode
- Supportive leaders who care and invest in your success
- Employee Assistance Program
- Attractive Employee Referral Program and Employee Recognition Awards
- Our great location - a two-minute walk from the station in state-of-the-art offices
- Need we say more.

**How to get onboard?**

If this sounds like the right balance of excitement, challenge, and value you could bring to the position and company, then we would love to hear from you.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee mentoring program
- Referral program

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person