Client Success Specialist

**Who We Are**

Foundr is an industry-leading ed-tech company helping today’s founders build tomorrow’s leading businesses through our courses, content, and community. We work with the most successful entrepreneurs alive, distilling their proven frameworks into actionable advice for the millions around the world who interact with our content each week.

**Who You Are**

The Client Success Specialist is a strategic and supportive partner for our coaching students at every stage of their entrepreneurial journey. As the Client Success Specialist, your job is to focus on building loyalty to ensure long-term student retention by presenting product information, addressing customer issues, and helping the sales team with upsells and renewals. This will be achieved by onboarding new coaching students and providing support when necessary to help students get the maximum value out of our products, and in turn, reduce churn rates.

**What The Job Involves**
- Host daily (whatever that’s needed) Orientation Calls (For single programs, Foundr+, and other products) and ascend students to the coaching programs via Success Calls where relevant.
- Host daily concierge calls with new coaching students & match them with the right coach.
- Work with our coaches to understand their needs and help streamline their workflow for efficiency.
- Facilitate eCommerce Coaching live events.
- Source and document coaching student success stories.
- Seek to deeply understand our students wherever they’re at on their entrepreneurial journey and produce valuable, insightful, and relative content roadmap.
- Respond to customer inquiries and resolve any issues in a timely and professional manner.
- Develop and maintain a deep understanding of our e-commerce coaching products and services.
- Contribute to the development of training materials and customer support resources.
- Collaborate with the team to identify and prioritize product enhancements and new features.
- Continuously evaluate and improve customer support processes and procedures
- Participate in ongoing training and professional development opportunities.

**Requirements**:
**Who You Are**
- 3+ years experience in customer support, product management, or a related field.
- Customer-focused mindset and a passion for helping others succeed.
- Comfortable working in a fast-paced environment and collaborating with multiple stakeholders across multiple time zones.
- Strong knowledge of digital marketing & customer experience.
- Ability to write & communicate clearly while adhering to established brand guidelines across multiple platforms.
- Strong sense of ownership, process, and initiative.
- Highly motivated with the ability to self manage, hit deadlines, and clearly communicate progress or blockers in a project management tool.
- Familiarity with ecommerce platforms (Shopify, WooCommerce, etc.) and project management tools (Asana, Trello, etc.) is a plus
- Kind, friendly, and eagerly welcomes feedback.

**Benefits**

**Make a positive impact and build a legacy with your work**

Imagine being able to tell people the work that you do actually makes a difference and is helping create and support the next generation of entrepreneurs. Do meaningful work that truly matters and makes a difference.

**Work hard and celebrate wins**

We have a yearly company retreat at an exotic location around the world, work-sponsored lunches, Friday night tiki bar hangs, and regular team events to celebrate the wins.

**Unique growth opportunities**

At Foundr you will learn from the most successful entrepreneurs of our time, have the opportunity to take advantage of generous training budgets, and be at the forefront of cutting-edge digital marketing strategies and technology with big budgets.

**No red tape or corporate BS**

We remain a founder lead company and despise corporate politics, bureaucracy, egos, and stifling creativity. We believe the best idea always wins and work very hard to create an environment where accountability and ownership thrive.

We believe life is too short to do work you don't enjoy and work in uninspiring environments.

We take the Foundr experience very seriously and are proud of our culture.