Senior Business Analyst

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

Senior Business Analyst – Join Our Sales Mission Team
Are you ready to shape the future of technology initiatives and drive real business impact?
We're searching for a Senior Business Analyst who thrives on insightful analysis, creative problem-solving, and dynamic collaboration. As part of our Sales Mission team, you'll be at the heart of designing and defining new features and initiatives that fuel our Sales technology pipeline.

What Makes This Role Exciting?

• Strategic Influence: You'll partner with stakeholders to uncover objectives, gather requirements, and deliver discovery outputs that set the direction for our projects.
• Collaboration at Its Core: Work hand-in-hand with solution architects, business leaders, and technical experts to craft solutions that truly meet business needs.
• Change Champion: Your analysis will inform how systems, processes, and people evolve—helping us navigate and drive change with confidence.
• Knowledge Builder: Dive deep into Vocus products, processes, and systems, and help grow our collective expertise within the BA function.

Your Day-to-Day Impact

• Break down complex initiatives into customer-focused features that deliver real value.
• Define and execute the BA approach for each project, using the latest frameworks and tools.
• Develop user stories, validate solutions, and ensure everything aligns with business objectives.
• Analyse current and future states to drive smarter solution design and process improvements.
• Build strong relationships across technology and business teams, becoming a trusted advisor.
• Use data-driven insights to support decision-making and report on activity status, risks, and dependencies.
• Support UAT, create user guides, and contribute to training content.

What You'll Bring

• 8+ years' experience as a Business Analyst/Senior BA in complex environments.
• A knack for bridging business and technical requirements to deliver effective solutions.
• Hands-on experience with visual modelling tools (Lucid, Visio) and techniques (BPMN, context diagrams, customer journey mapping).
• Telecoms experience (4+ years) and familiarity with the full value chain (Sales, Delivery, Assurance, Billing) is a plus.
• Exposure to platforms like Salesforce, ServiceNow, or similar CRM/Billing/Digital systems.
• Workshop facilitation skills and the ability to engage stakeholders at every level.
• Excellent communication, documentation, and time-management abilities.
• Proven agility—able to juggle competing priorities and work autonomously.
• Experience in both Agile and Waterfall methodologies, with a collaborative, proactive, and adaptable approach.

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.

With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us
As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?
If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at them

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.