ICT Support Analyst

1 day ago

Eight Mile Plains, Queensland, Australia Seymour Whyte Constructions Full time $60,000 - $90,000 per year

We are a successful civil contracting business who has been operating in Australia for over 35 years. With the agility and personal connection of a Tier 2, yet the expertise of a Tier 1, and the enhanced resources of one of the largest, world-class construction companies, VINCI, our employees and clients get the best of three worlds.

As a progressive, leading civil engineering firm built on the strong foundations of our unique history, we engage, enable and empower our people to be better. With you, we are altogether stronger, in building the future we want.

Seymour Whyte requires a Service Desk Analyst. Working in the Eight Mile Plains office, you will be responsible for the remote and in-person technical support for level 1 and 2 technical issues. This role has an immediate start.

About the role:

  • Providing level 1/2 support over the phone & in-person to our team members using remote support tools.
  • Managing and updating knowledge articles and documentation.
  • Problem Solving and Troubleshooting.
  • Providing support for Hardware, Software, Peripherals and Mobile Devices.
  • Deployment of new hardware.
  • Software Installations.
  • Audit of voice and data services.
  • Provide prompt user support on all critical and daily systems.
  • Ensure all new hardware and software comply with business policies upon distribution.

The successful applicant will have the following skills and experience:

  • At least 2 years of experience working in a commercial Service Desk environment.
  • Experience with providing technical support in a Microsoft environment.
  • Competency in MS Office365, Outlook, Windows 10 & 11, desktop hardware and peripherals.
  • Exposure to Microsoft Server Technology Support across the Microsoft Server suite, including AD, Azure, O365, Printing and VMWare.
  • Strong technical, analytical and problem-solving skills.
  • Previous exposure to ITIL (ITIL V3, A , Network ).
  • Excellent communication and collaborative skills.
  • Experience with ServiceNow will be highly regarded.

We have a range of additional benefits available for our employees:

  • Health & Wellbeing – discounted health insurance, seasonal vaccinations, wellness discounts, fertility benefit and employee assistance program (EAP).
  • Time for life / Work life balance – birthday leave, purchased leave program, paid parental leave and flexible work arrangements.
  • Financial wellbeing – competitive remuneration, annual performance bonuses, salary continuance insurance and employee share program.
  • Career development – training, mentoring programs, and leadership development program.

Many of our projects are located in regional areas, therefore, all applicants must hold a current Driver's Licence and have their own transport.

Seymour Whyte is an Equal Opportunity Employer, and we encourage applications from candidates with diverse backgrounds, including veterans. Our commitment to an equitable construction industry extends to an inclusive culture that embraces our differences and gives everyone the opportunity to grow and be equally valued. We're unified in our direction toward having a workplace that is balanced and fair for all.

Next steps:

  • Submit your CV online to apply for this role.
  • All successful applicants will be required to undergo a pre-employment medical and criminal history check.
  • Applications will only be accepted from candidates who have the right to work in Australia.

Register on our website for job alerts to be advised when new roles become available.

To learn more about us, visit

Reference code: 494400

Our internal Talent Acquisition team is managing this role; applications will not be accepted from recruitment agencies.

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