Dr and Bcp Analyst

**DR and BCP Analyst**
**(**
**Job Number**:
**230000N8**
**)**

**Description**

**About the role**
The role aims to facilitate successful changes to the Technology Environments by contributing to key components of the ITL service management framework, including change, release, and service performance. Key responsibilities include managing change delivery, coordinating monthly enterprise releases, conducting disaster recovery tests as per APRA guidelines, and generating monthly service reports for business pillars. Within RACQ’s 3 lines of defence risk model this role is defined as ‘exclusively 1st line’.
- Participate in scheduling and executing DR/Technology BCP tests, collaborating with relevant technology teams or vendors. Create and maintain DR documentation, schedule DR review meetings, and document associated actions.
- Prepare detailed test reports and document processes, procedures, and tools for DR event management. Provide significant support to the IT leadership team during emergency DR processes.
- Work with cross-functional technology teams to develop and maintain all ICT DR Continuity policies, standards, procedures, and guidelines.
- This role offers opportunity to cross skill, train and get across other key areas such as Technical Change Management, Enterprise Release Management and Service Reporting.

**About you**
- Experience in disaster recovery and / or business continuity.
- Experience leading teams that handle high volume processing activities with a focus on high quality. Ability to mentor, coach, and develop team members.
- ITIL Foundation certification is desirable.
- Prior experience in any of Release Management, Change Management, Disaster Recovery, Business Continuity, Service Management, or Project Management is preferred.
- Knowledge of APRA CPS Prudential Standards will be an advantage.
- Prior experience working in a financial services sector is desirable.
- Excellent written and verbal communication skills.
- Strong time management and prioritization skills along with problem solving and decision-making skills.
- Proficiency in using Microsoft Office Suite and familiarity with technology systems such as JIRA, Confluence, Service Now, and SharePoint is advantageous.
- High level of attention to detail
- Experience resolving conflicts and disputes at the team level.

**Why join RACQ?**
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 100,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113