Team Leader Advice

Classification: ASO5
Salary Range: $85,790 - $95,413 superannuation
Duration: up to 2 years
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Tuesday 15th July 2025

About the Opportunity

This is your chance to lead a team in the delivery of essential services that have a positive impact on South Australian's. Our Advice and Conciliation Branch within Consumer & Business Services is seeking a leader who can inspire, mentor and guide their team in the provision of expert consumer affairs and residential tenancy advice. Reporting to the Manager, Advice and Conciliation, the Team Leader Advice oversees the Advice team, which delivers accurate and timely advice in relation to a wide range of legislation. A significant amount of this advice is provided over the telephone, requiring the Team Leader to ensure service levels are met through efficient, consistent and informed guidance.

The Team Leader also supports the Manager with complex advice regarding legislation and administration of matters received by CBS. They will be involved in monitoring service levels using real-time and historical data and are expected to provide coaching and oversight to senior officers ensuring consistency and appropriate advice and assistance is provided. The Team Leader Advice also has a strong legislative focus and will regularly support their team in interpreting, administering and providing advice on relevant matters.

Please refer to the Job and Person Specification for further information about the role and selection criteria. We want to hear from you if you have:

• Strong leadership skills and experience.

• An ability to drive a positive customer service culture and inspire employees.

• Experience coordinating and leading a team within a fast-paced high-volume environment.

• Demonstrated ability to use real-time and historical data to inform decision making and staff rostering.

• Demonstrated experience interpreting, administering and/or providing expert advice on legislation, or ability to gain this knowledge quickly.

• Strong written and verbal communication skills and ability to tailor communication to suit the intended audience.

• Strong problem-solving skills and initiative as it relates to dealing with complex customer issues.

• Strong ability to manage multiple concurrent tasks and competing pressures. - Experience leading a team in a call centre environment (desirable).

This is a great opportunity to contribute to a high-performing team that delivers essential services to the South Australian community. If you are seeking a leadership role that offers challenge, purpose and the chance to make a meaningful impact- we encourage you to apply.

About the Business

The Attorney-General's Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1500 staff, AGD promotes justice by protecting people's rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of the Attorney-General's Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

CBS constitutes a large part of South Australia's business/consumer regulatory system and is the regulator for many businesses and professions.

CBS' strategic goals are to:

• Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers.

• Look after each other – fostering an engaging, positive and healthy work environment.

• Look after our customers – ensuring an informative, consistent and responsive service.

• Find better ways of working – through improved services and information.

For more information about the Attorney-General's Department and also Consumer and Business Services please visit and

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Employment-related Screening Check required.

Some out of hours work may be required.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Paula Benson, Manager Advice and Conciliation, CBS, on or [email protected].

Click Apply and follow the prompts to submit your application.

The Attorney-General's Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website