advice officer

Attorney-General's Department

Job reference: 700006

Location: ADELAIDE

Job status: Short Term Contract

Eligibility: Open to Everyone

Classification: ASO3

Salary Range: $67,589 - $72,033 + superannuation

Duration: up to 12 months

Vacancy Type: Full Time

Number of Positions Available: Multiple

Closing Date: 11:30pm, Monday 6th October 2025

About the Opportunity

The Advice Officer is responsible for providing information and education to consumers and other stakeholders in relation to consumer protection, fair trading and residential tenancy enquiries in a call centre environment. This role involves working in a team environment that is fast-paced and requires daily rostered phone shifts. The Advice Officer may support the Branch by undertaking a triage, scheduling service for disputes and requests for assistance, and other administrative tasks required by the Branch.

We want to hear from you if you are:

• Effective in providing high-quality customer support in a considerate and timely manner via telephone, face to face, emails and other forms of communication.
• Competent in handling complaints in a considerate manner.
• Able to use initiative and judgment to ensure customers receive appropriate advice and solutions.
• Able to efficiently handle large workloads with competing demands and priorities.
• Personable and able to work successfully in a team of Advice Officers.

If you think this job is for you, please read on - the job and person specification details everything else you need to know about this opportunity.

Advice and Conciliation is seeking to establish a pool of experienced, high-performing and motivated individuals through this process. Successful candidates will be placed in a pool for a period of 12 months and may be considered for term positions of various durations as they arise within the team.

About the Business

The Attorney-General's Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1900 staff, AGD promotes justice by protecting people's rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of the Attorney-General's Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

CBS' strategic goals are to:

• Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers.
• Look after each other – fostering an engaging, positive and healthy work environment.
• Look after our customers – ensuring an informative, consistent and responsive service.
• Find better ways of working – through improved services and information.

The Compliance & Enforcement Branch is responsible for conducting operational regulatory activities in relation to legislation administered by CBS.

The Casino and Gambling Intelligence and Scheduling Officer operates within a complex, politically sensitive and changing environment and is required to exercise a reasonable level of judgement and decision making under limited direction.

For more information about the Attorney-General's Department and also Consumer and Business Services please visit and

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Some out of hours work may be required.

The role will include being rostered on to dedicated phone answering shifts in a call centre environment during normal business hours.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Paula Benson, Manager Advice and Conciliation, CBS, on or

Click Apply and follow the prompts to submit your application.

The Attorney-General's Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website

Applications close: 06/10/2025 11:30 PM