IT Service Desk Officer

Port of Brisbane

Closing date: 17/10/2025

• Support the team and customers in a job where no two days are the same.
• Working predominately Monday to Friday with the addition of working two weekends in a 6-week period (either on call or based at the Brisbane International Cruise Terminal) and varying start and finish times allowing for balance, no matter what's important to you outside of work.
• Further develop your service desk/network background with the opportunity to contribute to technology projects
• Respectful and supportive team environment
• Remuneration is $94,645 (with yearly increases) plus superannuation and allowances
• Generous leave allowances including 18 week paid parental leave (gender neutral) and options to purchase additional annual leave.

Ready for the best career you never imagined?

Join our team as an IT Service Desk Officer, where you will be the first point of IT support contact, assisting stakeholders and customers with IT requests, whilst also helping upskill our people's digital capability to minimise user-error.

You will predominately be based from the Port Office located at Port of Brisbane with a rotating roster supporting the Brisbane International Cruise Terminal located at Pinkenba.

Passionate, skilled and great with people: Here's who we're looking for.

• You're experienced in understanding and applying Information Technology Infrastructure Library (ITIL) practices.
• You have good technical support skills in a wide range of ICT disciplines (devices, applications, technologies, systems).
• You're curious, keen to learn new skills and technologies and love working with a range of stakeholders.
• You're proficient on Microsoft 365 (Teams, SharePoint, Exchange, Intune), and Azure Active Directory
• You're a problem solver and love working within a team.
• ITIL certification is highly regarded.

This bit matters We're an equal opportunity employer and we're proud of our diverse work environment. We are also on our own journey to support an even more diverse and inclusive workplace culture. We recognise the need to continue to encourage diversity and strive to have a workforce that is representative of our community. If you have any questions about our inclusivity or accessibility, please do get in touch.

Five reasons why we hope you'll apply.

You'll enjoy some great benefits at Port of Brisbane, including a Healthy Lifestyle Program, a free on-site gym, a subsidised Café, generous leave allowances and a commitment to developing our people. But joining us in this role should mean so much more.

1. A diverse role where every day's different

As an IT Service Desk Officer you'll get interesting, varied work, as you engage with a diverse, dispersed workforce. What's more, you'll love the opportunity to bring fresh ideas and impact your future resume. As a techie, we'll invest in your development to stay up to date with innovative solutions and industry trends.

2. An important job, a powerful purpose

What we do at Port of Brisbane affects all Queenslanders and many who visit our proud state. So it's vital that we ensure a connected workforce, with technology operating at its best.

3. A place where flexibility matters too

We expect a lot from our people, who are committed and dedicated to our mission. But in return for your efforts, you'll enjoy flexibility and balance, no matter what's important to you outside of work.

4. A welcoming, supportive culture

You'll find so many friendly, connected people at Port of Brisbane, and our Technology team are no exception. We get on well and love to collaborate, with our focus always on our customers. And there's always a helping hand, a coffee or a 'You've got this' when you need one.

5. A proud reputation; a bright future

You'll join a company renowned for best practice in our industry, and a Technology team that is proud of how much we consistently achieve. But we're not sitting still. Bring your fresh perspectives and expertise to a team that truly values them.

Ready for the best career you never imagined? Apply today

If you're interested in the role and think you fit the bill, we'd love to hear from you

You must be an Australian citizen, permanent resident or hold a valid work permit or visa. You'll also be required to complete pre-employment checks, including a national police check.

As there's no public transport to our sites, you'll need a valid driver's licence and reliable transport.

Attachments:

• IT Service Desk