IT Service Desk Officer

5 days ago

Brisbane, Queensland, Australia Port of Brisbane Full time $113 - $286 per year

Port of Brisbane

Closing date: 17/10/2025

  • Support the team and customers in a job where no two days are the same.
  • Working predominately Monday to Friday with the addition of working two weekends in a 6-week period (either on call or based at the Brisbane International Cruise Terminal) and varying start and finish times allowing for balance, no matter what's important to you outside of work.
  • Further develop your service desk/network background with the opportunity to contribute to technology projects
  • Respectful and supportive team environment
  • Remuneration is $94,645 (with yearly increases) plus superannuation and allowances
  • Generous leave allowances including 18 week paid parental leave (gender neutral) and options to purchase additional annual leave.

Ready for the best career you never imagined?

Join our team as an IT Service Desk Officer, where you will be the first point of IT support contact, assisting stakeholders and customers with IT requests, whilst also helping upskill our people's digital capability to minimise user-error.

You will predominately be based from the Port Office located at Port of Brisbane with a rotating roster supporting the Brisbane International Cruise Terminal located at Pinkenba.

Passionate, skilled and great with people: Here's who we're looking for.

  • You're experienced in understanding and applying Information Technology Infrastructure Library (ITIL) practices.
  • You have good technical support skills in a wide range of ICT disciplines (devices, applications, technologies, systems).
  • You're curious, keen to learn new skills and technologies and love working with a range of stakeholders.
  • You're proficient on Microsoft 365 (Teams, SharePoint, Exchange, Intune), and Azure Active Directory
  • You're a problem solver and love working within a team.
  • ITIL certification is highly regarded.

This bit matters We're an equal opportunity employer and we're proud of our diverse work environment. We are also on our own journey to support an even more diverse and inclusive workplace culture. We recognise the need to continue to encourage diversity and strive to have a workforce that is representative of our community. If you have any questions about our inclusivity or accessibility, please do get in touch.

Five reasons why we hope you'll apply.

You'll enjoy some great benefits at Port of Brisbane, including a Healthy Lifestyle Program, a free on-site gym, a subsidised Café, generous leave allowances and a commitment to developing our people. But joining us in this role should mean so much more.

1. A diverse role where every day's different

As an IT Service Desk Officer you'll get interesting, varied work, as you engage with a diverse, dispersed workforce. What's more, you'll love the opportunity to bring fresh ideas and impact your future resume. As a techie, we'll invest in your development to stay up to date with innovative solutions and industry trends.

2. An important job, a powerful purpose

What we do at Port of Brisbane affects all Queenslanders and many who visit our proud state. So it's vital that we ensure a connected workforce, with technology operating at its best.

3. A place where flexibility matters too

We expect a lot from our people, who are committed and dedicated to our mission. But in return for your efforts, you'll enjoy flexibility and balance, no matter what's important to you outside of work.

4. A welcoming, supportive culture

You'll find so many friendly, connected people at Port of Brisbane, and our Technology team are no exception. We get on well and love to collaborate, with our focus always on our customers. And there's always a helping hand, a coffee or a 'You've got this' when you need one.

5. A proud reputation; a bright future

You'll join a company renowned for best practice in our industry, and a Technology team that is proud of how much we consistently achieve. But we're not sitting still. Bring your fresh perspectives and expertise to a team that truly values them.

Ready for the best career you never imagined? Apply today

If you're interested in the role and think you fit the bill, we'd love to hear from you

You must be an Australian citizen, permanent resident or hold a valid work permit or visa. You'll also be required to complete pre-employment checks, including a national police check.

As there's no public transport to our sites, you'll need a valid driver's licence and reliable transport.

Attachments:

  • IT Service Desk

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia OneStop IT Talents Full time $60,000 - $90,000 per year

    An exciting 12-month fixed-term opportunity has opened with our client, a leading name in the insurance industry, for a Service Desk Analyst to join their supportive team.We are looking for motivated and dedicated professionals who demonstrate a strong sense of personal accountability.This is a hybrid position, requiring 4 days in the office and 1 day from...

  • Service Desk Analyst

    7 days ago

    Brisbane, Queensland, Australia Brennan IT Full time $60,000 - $90,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Service Desk Analyst

    5 days ago

    Brisbane, Queensland, Australia Smile IT Full time $60,000 - $90,000 per year

    Smile IT is searching for a Service Desk Analyst to join our team full time in our Tingalpa office This is a great opportunity to expand your skillset in a fast-paced environment.About the Role:You will be first point of contact for IT support – resolving technical issues, managing requests, and delivering exceptional customer service. You'll provide...

  • Service Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia NTI Ltd Full time $60,000 - $90,000 per year

    What you'll love about the opportunity:Based in our Brisbane Head Office, an opportunity has arisen for a Service Desk Officer to join our dedicated IT department. This role will see you support our business across a range of technologies including Windows, MS Office, Active Directory, SCCM, Video Conferencing, VPN and Azure Virtual Desktop (to name a few)....

  • IT Service Desk

    5 days ago

    Brisbane, Queensland, Australia Launch Group Full time $50,928 per year

    Launch are supporting a client to find an additional IT Service Desk person, to join the team on site at the clients offices in the centre of Brisbane.As theService Desk Analyst, your role goes beyond fixing problems – you'll be the point of contact for incidents and service requests. You will continually look to improve process and offer the best customer...

  • Service Desk

    7 days ago

    Brisbane, Queensland, Australia Davidson Full time $90,000 - $120,000 per year

    Our legal sector client has an urgent requirement for a Service Desk / Desktop Support professional to join their team on a permanent basis.In this role, you'll be the friendly face of IT, helping staff with everything from setting up new starters to troubleshooting laptops and software glitches. You'll handle walk-ups, service desk overflow calls, and...

  • Service Desk Analyst

    5 days ago

    Brisbane, Queensland, Australia Avant Mutual Group Full time $60,000 - $80,000 per year

    Location: Brisbane (hybrid 4 days in the office)  Type: 12 Month Fixed Term ContractAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading...

  • IT Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time $60,000 - $90,000 per year

    Information Technology Brisbane Full Time Icon GroupKey PointsEmployment: Permanent, full-timeLocation: Icon Group South Brisbane Head Office.At Icon,You CanAre you an experienced IT support professional looking to take the next step in your career? We are looking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South...

  • Service Desk Analyst

    5 days ago

    Brisbane, Queensland, Australia Great Southern Bank Full time $60,000 - $90,000 per year

    As our highly valuedService Desk Analystbased inBrisbane, your role will be to provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong interpersonal skills to engage IT...

  • IT Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time $60,000 - $90,000 per year

    Information TechnologyBrisbaneFull TimeIcon GroupKey Points Employment: Permanent, full-timeLocation: Icon Group South Brisbane Head Office.At Icon, You CanAre you an experienced IT support professional looking to take the next step in your career? We are looking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South...