Senior Manager Enterprise Change Practice

Organisation/Entity: Transport For NSW

Job category: Senior Executive

Job location:
Macquarie Park, NSW, AU, 2113

Job reference number: 102985

Employment type: Permanent Full-Time

Salary range: An attractive remuneration package

You're a leader who takes ownership and actively creates positive change.

This is your opportunity to help shape the future of enterprise change management. Step into a dynamic environment where you'll design and embed innovative change practice frameworks, influence strategy, and support teams to deliver consistent, effective change across the organisation. You'll join a dedicated group driving best practice, governance, and capability uplift, making a lasting impact on how change is managed at scale.

In this role, you'll:

• Join the Enterprise Change Management (ECM) team within the Enterprise Transformation and Change Branch (People, Comms & Workplaces – PCW Division) to lead the change practice function within the ECM team, driving strategic change initiatives and capability uplift across the enterprise.
• Build and embed internal and enterprise-wide change management capability, ensuring the delivery of expert change advisory services and best practice support within the ECM team.
• Serve as the primary gateway for change support, providing early-stage scoping and partnering with stakeholders across Transport for NSW to enable effective change delivery
• Oversee the development and ongoing management of the enterprise change heatmap, collaborating with program and business change teams to identify interdependencies and manage stakeholder impacts.
• Develop and implement change management approaches that enhance branch capability and strengthen leader effectiveness in change execution and adoption.
• Lead and manage the Community of Practice (CoP) and Centre of Excellence (COE) for change management, ensuring a standardised, best-practice approach to governance, assurance, risk management, compliance, change delivery, and the management of change fatigue.

This is a full-time Ongoing (Perm) Transport Senior Service Manager TSSM level role, reporting to the Director Enterprise Change Management and offering to diversify your expertise.

This role requires you to be based in the Sydney region with office located at Macquarie Park.

For more information on this position and business unit, please view the role description and information pack.

About you

• You are an experienced, driven and customer-centric change professional with a track record delivering large-scale transformational programs, preferably in a highly regulated and unionised environment.
• You have demonstrated experience in the development and management of a change management Centre of Excellence and Community of Practice in a large scale, geographically dispersed and diverse organisation.
• You possess extensive change management experience, including designing and implementing change capability frameworks, learning materials, and programs, as well as providing coaching and learning support to executives, senior leaders, and teams to build organisational change capability.
• You have a strong background in enterprise change reporting, heat mapping, and change resource mapping.
• You bring advanced coaching and facilitation skills, with experience in delivering a range of engagement activities such as workshops, training sessions, brainstorming, feedback forums, and team-building initiatives.
• You are adept at influencing and driving successful change outcomes in multi-faceted and complex organisations.
• You have executive-level stakeholder management skills, with experience leading change programs in high-reliability or high-risk environments, including large and complex industrial or public sector organisations.
• Adaptable by nature, you lead by example and motivate team members to achieve business objectives.
• As a progressive problem solver with a forward-thinking attitude, you thrive in matrix-style reporting environments and demonstrate a strong understanding of customer orientation and the operational demands of service delivery.
• You have tertiary qualifications in change management, organisational psychology, organisational development, business, human resources, or a related discipline.
• Professional change management certification (e.g. Prosci, Change Management Institute Accreditation, or equivalent) is highly regarded.

About the team

The Enterprise Change Management team is structured around two key functional areas:

Change Enablement and Delivery

This area drives transformation by developing and implementing change strategies, leading communications, engaging stakeholders, and building leadership capability. The team ensures successful delivery of change initiatives and supports business readiness through coaching and best practice approaches.

Change Practice

This area provides advisory services and governance, including early-stage scoping and portfolio-level reporting. It manages a Centre of Excellence for change management, maintains resources and frameworks, and leads the Change Management Community of Practice to uplift capability and promote innovation across the organisation.

Who we are

We are a state government organisation made up of more nearly 30,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

Transport for NSW keeps our State moving by providing safe, integrated, and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm Sunday 30th November 2025.

For more information about this role, please contact FABRICE..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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