Team Manager

Company Description

• New role in our claims team
• Become a key member of the leadership team
• Permanent, full-time position
• Brand new offices in Melbourne CBD with onsite fitness & amenities
• Enjoy the flexibility of hybrid working

Welcome to TAL. As a leading life insurer, we've been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

As a Team Manager in Claims, you'll lead a team of consultants to deliver best practice claims management and outstanding customer service. We put the needs of our partners and customers at the centre of everything we do, which has led to 95% of claims being accepted. You'll coach and support your team to drive performance, manage KPIs and workflow, and contribute to process improvements and projects with broader business impact. We're looking for an experienced Team Manager in the Life Insurance industry who is confident, independent, empowered to make sound decisions and shows a digitally progressive spirit

In this role you will:

• Lead and support a team of 16 Consultants (3 Seniors) who manage a mixed portfolio of medium complexity IP and TPD claims, with a focus on performance, development, and wellbeing.
• Empower team members through development plans, training, and support for career progression.
• Oversee portfolio performance, ensuring claims are assessed accurately and meet KPIs and SLAs.
• Act as the key contact for Australian Super, providing regular updates and maintaining strong stakeholder engagement.
• Drive process improvements and contribute to broader claims initiatives.
• Support complex and long-term claims with technical guidance and oversight.

Qualifications

• Minimum 4 years' experience in life insurance claims, with full exposure to Income Protection (IP) and Total Permanent Disability (TPD) claims at a medium complexity level.
• Proven people leadership experience managing a claims team across the life insurance industry OR a strong desire to step into a leadership role (e.g., Senior Claims Consultant ready to transition).
• Capability to coach, mentor, and develop individuals and drive performance within a team environment.
• Comfortable working with data, KPIs, and SLAs to monitor and drive team output.
• Demonstrated understanding of end-to-end claims processes and ability to interpret medical and policy information.
• Confident in building relationships and managing external stakeholders.

Additional Information

TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we're here to support you.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.