Customer Service Lead

2 days ago


Tewantin, Queensland, Australia Noosa Council Full time $72,000 - $108,000 per year

Customer Experience Program Lead


Lead the Future of Customer Experience at Noosa Council

Noosa Council is on the lookout for a dynamic
Customer Experience Program Lead
to champion innovation and shape how our community engages with us.

In this exciting role, you'll:

Lead the design and delivery of Council's CX strategy and roadmap

Drive business improvement projects and service innovation

Collaborate with cross-functional teams and stakeholders to improve customer journeys

Embed a customer-first culture across the organisation


Why join Noosa Council?

  • Competitive salary package of
    Pro-rata
    $103K (incl. 12% super + 17.5% leave loading)
  • Permanent part-time (43.5 hours per fortnight) - genuine work-life balance
  • Flexibility, wellness programs, study assistance, career development & progression
  • Fitness Passport, free parking, paid parental leave + more
  • Live and work in stunning Noosa Shire, a UNESCO Biosphere Reserve on the Sunshine Coast


About You

You're a strategic thinker and proven project manager who can translate customer insights into real improvements. With experience in business improvement, CX initiatives, and data-driven decision making, you're confident leading projects, managing competing priorities, and influencing stakeholders.


Location:
Goodchap Street, Tewantin (Noosa)


Closing date:
11:59pm, Sunday 12 October 2025

Apply now and help us deliver a customer experience program that is innovative, sustainable, and future-ready.



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