
Customer Service Lead
2 days ago
Customer Experience Program Lead
Lead the Future of Customer Experience at Noosa Council
Noosa Council is on the lookout for a dynamic
Customer Experience Program Lead
to champion innovation and shape how our community engages with us.
In this exciting role, you'll:
Lead the design and delivery of Council's CX strategy and roadmap
Drive business improvement projects and service innovation
Collaborate with cross-functional teams and stakeholders to improve customer journeys
Embed a customer-first culture across the organisation
Why join Noosa Council?
- Competitive salary package of
Pro-rata
$103K (incl. 12% super + 17.5% leave loading) - Permanent part-time (43.5 hours per fortnight) - genuine work-life balance
- Flexibility, wellness programs, study assistance, career development & progression
- Fitness Passport, free parking, paid parental leave + more
- Live and work in stunning Noosa Shire, a UNESCO Biosphere Reserve on the Sunshine Coast
About You
You're a strategic thinker and proven project manager who can translate customer insights into real improvements. With experience in business improvement, CX initiatives, and data-driven decision making, you're confident leading projects, managing competing priorities, and influencing stakeholders.
Location:
Goodchap Street, Tewantin (Noosa)
Closing date:
11:59pm, Sunday 12 October 2025
Apply now and help us deliver a customer experience program that is innovative, sustainable, and future-ready.
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