EUC Specialist

1 day ago

Sydney, New South Wales, Australia Pyramid Global Technologies Full time $60,000 - $90,000 per year


Job Description:

  • Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
  • Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune
  • Performing monthly Windows machine patching and application deployments using SCCM 2012
  • Microsoft server 2012 and 2016 administration. Active Directory skills and experience
  • Performing Server health checks and group policy administration
  • Provide support for MS Exchange Server 2013
  • Azure Active directory administration
  • Management of Konica Minolta printers via YSOFT and troubleshooting printer issues
  • Incidents, service requests and change management using BMC Remedy force tool
  • Knowledge on Service Now ITSM Platform
  • Timely and professional follow up on all calls, Quick identification, and control of high priority issues
  • Troubleshooting MS Office 2016 and Office 365 issues
  • O365 Mailbox, distribution list and shared mailbox creations
  • Troubleshooting outlook issue
  • Installing software's and troubleshooting application related issues
  • Managing hardware and software CMDB
  • Coordinating with vendors to troubleshoot issues
  • Providing on call and on-site support
  • Troubleshooting Network, VPN and Switches related issues
  • Performing Data Center tasks
  • Monitoring SCOM and Nagios alerts and resolving the issues
  • Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
  • Promptly responding to user issues via email, phone and in person
  • Providing support to VIP users
  • Experience in diagnosing and supporting AV systems like Polycom
  • Excellent troubleshooting, multitasking, problem solving and time management skills
  • Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops
  • Re-imaging the laptops
  • Working on Windows 10, 8 and 7 machines and troubleshooting the issues
  • Microsoft System Center 2016 Virtual Machine Manager support and administration
  • Providing support for OneDrive, SharePoint, Microsoft Teams
  • Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
  • Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP)
  • Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business)
  • Troubleshooting Network issues (LAN, Wi-Fi issues)
  • Monitoring security patch updates
  • Good Hands on knowledge on Compliance and security pertaining to patching windows.

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