IT Technical Coordinator

This role will be responsible for supporting, troubleshooting, and managing end-user technology, ensuring seamless day-to-day operations for employees. This includes providing technical support, configuring and maintaining devices, ensuring software compatibility, and troubleshooting hardware and software issues. The EUC specialist will work closely with the IT team to implement and manage end-user systems and solutions.

This is a permanent role based in Port Botany Terminal. 

Key Responsibilities-

• Ensure strict adherence to the Regional IT team's processes, Service Level Agreement (SLA), standards and policies.
• Ensure adherence to the company's global and regional standards and policies.
• Ensure approved system administration methodologies and processes are followed
• Work across all Information Technology Service Management (ITSM) areas to assist with the Change Management process
• Provide High Priority Incident Management during Terminal incidents
• End-to-end incident management of lower priority incidents.
• Investigate escalated and reported incidents, and provide resolutions in line with agreed SLA's for nominated Business Services 
• Provide after-hours response (24x7) to escalated critical incidents for systems at the Terminal on a rotational rostered basis. This may include taking calls or physically attending at the terminal.

Qualifications, Skills and Experience – 

• Minimum 1year in an EUC support role 
• Exposure to Logistics / Supply Chain environments advantageous
• Desktop and Infrastructure support experience, with active knowledge of relevant troubleshooting skills and tools
• Proactive automation of system administration tasks to provide consistent and proven methodologies to automate common/recurring tasks 
• Experience in Operations teams that are required to provide 24x7 support to their Business
• Experience in Business-related IT systems from an Engineering perspective, instead of traditional IT
• Worked in an Information Technology Information Library (ITIL) aligned environment and familiar with Incident, Change, Problem and continuous improvement. 
• Able to occasionally work at heights to provide support on Mobile Computer Terminals (vehicle-mount and handheld)
• Good interpersonal skills – ability to build relationships across all levels of the business 
• End user computing and administration including 
• Microsoft Windows
• Active Directory (user and security permissions, group policy)
• Office 365
• Standard Operating Environment (SOE) / Managed Operating Environment (MOE) and Application deployment 
• Desktop applications, Smartphones and iPads
• Remote access (Manage Engine)
• Confident with the use of ITSM Toolsets (ServiceNow)
• Understanding of orchestration and automation tasks within an IT environment. Exposure to PowerShell and scripting advantageous
• Building of knowledge and creating a "Shift Left" mindset with Business As Usual (BAU) support.

About DP World  

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer's door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

#LI-SK3