Customer Service Officer

7 hours ago

Cooktown Queensland, Australia Cook Shire Council Full time $71,996 - $77,702 per year

Cook Shire Council is seeking a
Customer Service Officer
to join our dedicated front office team. This is a unique opportunity for someone who thrives in a fast-paced environment, loves engaging with people and take pride in delivering top-notch customer service. Make a real difference by supporting the community with up to date information and inquiries.

You will assist customers across a range of channels — in-person, phone, email, and online — ensuring a positive and professional experience. You will also process applications, handle payments, manage bookings and enquiries, and support other administrative functions that keep Council operations running smoothly.

Why choose Cook Shire Council?

At Cook Shire, we're more than just a Council — we're a team that genuinely cares about community. You'll have the opportunity to grow, learn and contribute to projects that shape the region.

  • Flexible work-life balance with a meaningful impact.
  • Work with a supportive & friendly, down-to-earth team
  • Ongoing training and professional development opportunities

What you'll be doing

  • Provide exceptional customer service to the Community.
  • Respond to enquiries, requests, and complaints promptly and professionally.
  • Accurately process payments, receipts, and end-of-day reports.
  • Support mail processing, venue bookings, and application handling.
  • Maintain confidentiality and uphold Council's standards and values.
  • Contribute to a safe, inclusive, and positive workplace culture.

What we're looking for

You will be a friendly, proactive, and detail-oriented individual with a passion for excellent service.

  • Qualifications and Experience in Customer Engagement, Business Administration, or equivalent relevant experience.
  • Cash handling experience and confidence with EFTPOS and financial systems.
  • Proficiency in Microsoft Office and experience using corporate or records management systems.
  • Strong communication skills, both written and verbal.
  • The ability to multi-task, prioritise, and work under pressure while maintaining professionalism.

How to apply

To Apply, Please Review The Candidate Information Kit For This Position. To Be Considered For Selection You Will Need To Submit

  • a Cover Letter outlining why you are interested in this role; and
  • a detailed and up to date Resume/CV.

Applications should be submitted online. Click on the "Apply Now" tab below to apply.

Applications will now close
10pm Sunday 12 October 2025
. Don't miss your chance to apply

Cook Shire Council will be assessing applications as they are submitted, so get in early. We reserve the right to close the advertisement early should a suitable candidate be identified.

Summary & Conditions Of Employment
Job reference
CSC139
Position
Customer Service Officer
Location:
Council's Main Administration Office - 10 Furneaux Street, Cooktown

Tenure
Part Time Hours per week

Remuneration
Queensland Local Government Industry (Stream A: Division 2, Section 1) Award – State 2017 Level 2 to 3 dependent on qualifications and experience

$71,996 to $77,302 p.a. + Locality Allowance paid on pro rata basis

Superannuation
12% Superannuation contributions

Cook Shire Council is an equal opportunity employer and encourages a diverse workplace. Indigenous community members and women are strongly encouraged to apply.

All applications are assessed on merit.

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