Customer Service Officer

1 day ago

Cooktown Queensland, Australia Cook Shire Council Full time $71,996 - $77,702 per year

Cook Shire Council is seeking a
Customer Service Officer
to join our dedicated front office team. This is a unique opportunity for someone who thrives in a fast-paced environment, loves engaging with people and take pride in delivering top-notch customer service. Make a real difference by supporting the community with up to date information and inquiries.

You will assist customers across a range of channels — in-person, phone, email, and online — ensuring a positive and professional experience. You will also process applications, handle payments, manage bookings and enquiries, and support other administrative functions that keep Council operations running smoothly.

Why choose Cook Shire Council?

At Cook Shire, we're more than just a Council — we're a team that genuinely cares about community. You'll have the opportunity to grow, learn and contribute to projects that shape the region.

  • Flexible work-life balance with a meaningful impact.
  • Work with a supportive & friendly, down-to-earth team
  • Ongoing training and professional development opportunities

What you'll be doing

  • Provide exceptional customer service to the Community.
  • Respond to enquiries, requests, and complaints promptly and professionally.
  • Accurately process payments, receipts, and end-of-day reports.
  • Support mail processing, venue bookings, and application handling.
  • Maintain confidentiality and uphold Council's standards and values.
  • Contribute to a safe, inclusive, and positive workplace culture.

What we're looking for

You will be a friendly, proactive, and detail-oriented individual with a passion for excellent service.

  • Qualifications and Experience in Customer Engagement, Business Administration, or equivalent relevant experience.
  • Cash handling experience and confidence with EFTPOS and financial systems.
  • Proficiency in Microsoft Office and experience using corporate or records management systems.
  • Strong communication skills, both written and verbal.
  • The ability to multi-task, prioritise, and work under pressure while maintaining professionalism.

How to apply

To Apply, Please Review The Candidate Information Kit For This Position. To Be Considered For Selection You Will Need To Submit

  • a Cover Letter outlining why you are interested in this role; and
  • a detailed and up to date Resume/CV.

Applications should be submitted online. Click on the "Apply Now" tab below to apply.

Applications will now close
10pm Sunday 12 October 2025
. Don't miss your chance to apply

Cook Shire Council will be assessing applications as they are submitted, so get in early. We reserve the right to close the advertisement early should a suitable candidate be identified.

Summary & Conditions Of Employment
Job reference
CSC139
Position
Customer Service Officer
Location:
Council's Main Administration Office - 10 Furneaux Street, Cooktown

Tenure
Part Time Hours per week

Remuneration
Queensland Local Government Industry (Stream A: Division 2, Section 1) Award – State 2017 Level 2 to 3 dependent on qualifications and experience

$71,996 to $77,302 p.a. + Locality Allowance paid on pro rata basis

Superannuation
12% Superannuation contributions

Cook Shire Council is an equal opportunity employer and encourages a diverse workplace. Indigenous community members and women are strongly encouraged to apply.

All applications are assessed on merit.

  • Operational Capability Officer, State Emergency Services

    5 days ago

    Cooktown, Queensland, Australia Queensland Police Service Full time $60,000 - $90,000 per year

    SES is the primary responder for storm and flood events and provide support to other agencies through performing additional functions including search and rescue, emergency traffic management, and road crash rescue.The SES becomes involved in preparing for, and responding to, many different types of disasters and emergencies.The role is responsible for...

  • Administration Officer

    2 weeks ago

    Cooktown, Queensland, Australia Cook Shire Council Full time $87,700 per year

    Cook Shire Council is seeking a highly motivated Administration Officer to provide high-quality administrative support to the Office of the CEO. This role is vital in ensuring the smooth and professional operation of the executive office by assisting the CEO, Mayor, Councillors, and governance teams across a broad spectrum of functions.If you are an...

  • Customer Service Officer

    2 weeks ago

    Sunshine Coast, Queensland, Australia Akzo Nobel Sourcing B.V. Full time $60,000 - $90,000 per year

    AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and...

  • Customer Service Officer

    3 days ago

    Brisbane Airport, Queensland, Australia Secure Parking Pty Ltd. Full time $45,000 - $65,000 per year

    **Before you apply, are you: Energetic: You can tackle any situation with enthusiasm and determination. Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk. Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to...

  • Customer Service Officer

    1 week ago

    Roma, Queensland, Australia Maranoa Regional Council Full time $60,000 - $80,000 per year

    About Maranoa Regional Council:Maranoa RegionalCouncil is an inclusive, proud and connected community, attracting andembracing opportunity to forge a strong future for generations to come. Wesupport our individual communities to grow while building one strong connectedregion that partners with people, business and industry to thrive.Purpose:To be the...

  • Urgent: Senior Medical Officer

    2 weeks ago

    Cooktown, Australia The Medical Journal of Australia (MJA) Full time

    Overview Location: Torres and Cape Hospital and Health Service, Cooktown Permanent/Temporary | Full Time/Part Time | Senior Medical Officer / Rural Generalist – Obstetrics (Cooktown) Remuneration Comprising salary $182,106 - $266,677 p.a plus employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%). Additional benefits...

  • Customer Service Manager

    3 days ago

    Beerwah, Queensland, Australia Australia Zoo Full time $90,000 - $120,000 per year

    An exciting opportunity has arisen for someone to join the Food and Beverage Team as the Customer Service ManagerAustralia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief.  We provide specific workplace programs to...

  • Customer Service Representative

    3 days ago

    Lytton, Queensland, Australia Private Advertiser Full time $40,000 - $60,000 per year

    National Food Services Business seeking enthusiastic and driven customer service representativesKey ResponsibilitiesBe the first and key point of contact for our customers;Create and maintain excellent customer relationships;Process customer orders and/or enquires;Perform administrative and general office tasks as required.Key Competencies, Skills and...

  • Sales & Customer Service

    2 weeks ago

    Stapylton, Queensland, Australia ITM Industrial Tools Full time $60,000 - $80,000 per year

    ABOUT ITMITM are a prominent importer and wholesaler of a wide range of tools and equipment to the retail tool industry Australia wide, distributing many market leading industrial tool brands such as - ITM, Holemaker, Multitool,  M7, Teng, Drill Doctor, Worksharp, Star, Macc, Darex, NPK and Groz. We are a fully Australian owned company of 30+ years with...

  • Pool Service Company: Office Admin Position

    2 weeks ago

    Sunshine Coast, Queensland, Australia Billabong Pool Service & Supply Pty Ltd Full time $45,000 - $60,000 per year

    Office Admin Position – Join the Billabong Pool Service & Supply TeamBillabong Pool Service & Supply, a leading company specializing in service, support, and equipment solutions for commercial and domestic pools, is looking for a Admin Assistant to join our growing team About UsAt Billabong Pool Service & Supply, we pride ourselves on delivering quality...