Sales Administration and Support

About us

Leedall - Future Thinking is an industry leading commercial Audio Visual and Technology Integration company. Established in 1980 we have a long history of delivering best in class workplace, educational, defence industry and corporate solutions that focus on customer first outcomes. Our team is highly qualified, skilled and experienced in our field and we have earned a reputation for high attention to detail and service delivery excellence. Our award winning Team shares our successes together and understands that each individual contributes to achieving and exceeding our client's objectives and goals. Our Team is extremely proud and privileged to work with some of SA's most prestigious organisations across a range of industries.

Leedall - Future Thinking enjoys a fast paced and progressive work environment where every day is different and there is something new to be learned.

Qualifications & Experience

• Excellent Communication skills - verbal & written
• Strong time management skills with the ability to prioritise tasks
• Excellent Microsoft Office Suite skills - Word, Excel, Power Point and Outlook.
• Basic understanding of MYOB to support the service delivery process. (No financial experience required)
• Experience with CRM and workflow management applications
• Understanding of Microsoft Teams and Adobe - PDF
• An understanding of basic Project Management principles
• Awareness and understanding of OH&S importance in a modern workplace

Tasks & Responsibilities

To provide administrative and pre-sales support to the sales and engineering teams. Ensure efficient proposal preparation, timely customer responses, and smooth coordination of internal processes.

1. Proposal and Documentation Support

• Prepare and format pre-sales documentation including quotes, proposals, scope of works, and capability statements.
• Coordinate input from technical and sales staff to compile comprehensive bid and tender responses.
• Maintain and update proposal templates, capability documents, and price lists.

2. CRM and Sales Data Management

• Input and maintain accurate customer and opportunity data in the CRM system (e.g., ZOHO).
• Track pre-sales activity and assist in generating reports and dashboards for managers.
• Flag follow-up actions, document customer interactions, and support pipeline tracking.

3. Scheduling and Coordination

• Schedule customer meetings, technical demonstrations, and internal briefings.
• Coordinate with internal team members (e.g., engineering, operations, finance) for input required during the pre-sales phase.

4. Communication and Correspondence

• Handle inbound pre-sales enquiries and ensure timely distribution to relevant team members.
• Draft and send follow-up emails, customer questionnaires, or supporting documents.
• Liaise with clients for administrative needs such as document collection or form completion.

5. Tender and Bid Administration

• Monitor tender portals for new opportunities.
• Manage timelines, submission checklists, and document control for active bids.
• Submit online tenders or upload documents on government or private tender platforms.

6. File and Resource Management

• Maintain a digital library of past proposals, pre-sales presentations, and marketing collateral.
• Track version control for evolving documents and ensure correct templates are used.
• Organise documentation for case studies, certifications, and compliance records.

7. Reporting and Analytics

• Prepare weekly or monthly pre-sales reports including KPIs, conversion rates, and proposal turnaround times.
• Support analysis of success rates of bids and customer feedback.

8. Continuous Improvement

• Recommend improvements to administrative processes that support pre-sales efficiency.
• Assist in updating procedural documentation and training materials.

Benefits

• You will be an integral part of the team that works hard and takes time to 'smell the roses'
• Ongoing professional development is encouraged and supported
• Whilst there are core hours and key priorities we respect and understand that life's events do not always happen outside work hours. We adopt an honour system of give and take around a work life balance.
• You'll enjoy a bonus annual leave day during the week of your Birthday to celebrate you
• You'll enjoy one bonus annual leave day 'Wellness Day' day per quarter to take care of your well-being.
• You'll enjoy one bonus annual leave day per annum to support your favourite charity.
• Recognition vouchers for client or team member commendations of service excellence and contributions.