Customer Care Specialist

4 days ago

Virginia, Queensland, Australia Fitness Cartel Australia & New Zealand Full time $45,000 - $60,000 per year

Join the Cartel

At Fitness Cartel Health Clubs, we're more than a gym - we're a vibrant, fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role:

We're on the hunt for a full-time Customer Care Specialist to join our Centralised Customer Care Team based at Fitness Cartel Virginia.

In this role, you'll support multiple clubs across the networks by managing membership cancellations, debt recovery and account enquiries through inbound and outbound calls
. You'll be a key player in retaining members by delivering exceptional service, resolving account issues, and building lasting connections.

Key Responsibilities:

Member Retention

  • Handle membership cancellation requests promptly and professionally

  • Engage with members to understand concerns and explore alternatives to cancellation

  • Record cancellation reasons and feedback to help improve member experience

  • Deliver exceptional service to every member, aiming for a positive resolution

  • Use provided scripts and tools to de-escalate inbound cancellation enquiries

  • Collaborate with the leadership team to develop strategies that reduce churn

  • Meet retention KPIs (e.g., % of cancellations saved)

Debt Collection & Account Management

  • Contact members with overdue accounts via phone, email, and SMS

  • Explain billing details and negotiate repayment arrangements

  • Encourage members to re-engage with the club post-absence

  • Liaise with third-party collection agencies and billing providers

  • Update payment details, process payments, and maintain account accuracy

  • Meet debt recovery KPIs (% of balances recovered)

What You'll Need to Succeed:

  • 1-2 years' experience debt collection or call centre roles or customer service roles (where you dealt with customers via the phone)

  • Strong communication and negotiation skills

  • Confident handling difficult conversations with empathy and professionalism

  • Experience managing member databases or CRM systems is ideal

  • Detail-oriented with excellent follow-through

  • Goal-driven with a strong ability to meet performance targets

  • A passion for fitness and helping people stay engaged in their health journey

  • Australian working rights

What We'll Offer You in Return:

  • A Thriving Culture:
    Join a fast-paced, values-driven team in the fitness industry

  • Career Growth:
    Opportunities for training, development, and progression through our Future Leaders program

Perks:

  • FREE gym membership to all Fitness Cartel locations

  • Discounts on supplements, apparel, and café products

  • Access to Merse Wellness Spas at discounted rates

  • Paid Birthday Leave - celebrate your day, on us

  • Be part of a supportive and energetic team environment

How to Apply:

Click 'APPLY' to submit your resume and a brief cover letter explaining why you're the right fit for this role. Applications are reviewed as they're received—so don't wait

Note:
Only shortlisted candidates will be contacted. No agencies, please.

  • Customer Service Officer

    2 days ago

    Virginia, Queensland, Australia Delta Community Support Full time $40,000 - $60,000 per year

    About the role Delta Community Support is seeking an experienced and dedicated Customer Service Officer to join our team in Virginia, Queensland. As a part-time Customer Service Officer (NDIS Provider), you will play a crucial role in delivering high-quality customer service and administrative support to our valued clients and their families.Hours24 to 38...

  • Administration officer

    2 weeks ago

    Virginia, Queensland, Australia KK Technical Services Full time $40,000 - $80,000 per year

    About our CompanyKK Technical Services (KKTS) specialises in professional delivery and onsite installation services for major Australian and international brands. We are the national specialists in 'last mile' delivery and technical installation. We have a long history with the printer and photocopier market and continue to expand into digital media and Safe...

  • Qualified Baker

    7 days ago

    Virginia, Queensland, Australia Ready Bake Pty Ltd Full time $60,000 - $80,000 per year

    About the role This is a full-time opportunity for a skilled and experienced Qualified Baker / Pastry Chef to join the team at Ready Bake Pty Ltd in Virginia, QLD. As a specialist Baker & Pastry Chef, you will play a vital role in creating high-quality goods for our growing customer base.What you'll be doingPrepare differing baked and unbaked pastries, to...

  • Quality Associate

    1 week ago

    Virginia, Queensland, Australia Opella Full time $90,000 - $120,000 per year

    Quality AssociatePermanent Opportunity with long term progressionLocation: Virginia, BrisbaneOpella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​Our mission: to bring health in people's hands by making self-care as simple as it should be for...

  • Customer Service Manager

    4 days ago

    Virginia, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have a Crakin’ opportunity for you. **The Role** Our Virginia AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer...

  • Information Management Specialist

    2 weeks ago

    Virginia, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. We’re working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in...

  • Regulatory Specialist

    2 days ago

    Virginia, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. We’re working at the heart of Queensland's energy industry to maintain a safe, reliable and cost-effective transmission network. **A career that matters and lasts**: As a Regulatory Specialist, you’ll help us...

  • Customer Service Manager

    4 days ago

    Virginia, Australia O'Brien Glass Industries Limited Full time

    Our Virginia AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Manager to deliver first class service to our new and existing customers. Our Customer Service Team is the first point of contact to our Customers. This role requires excellent listening, communication and understanding skills. **What you’ll be...

  • Customer Experience Leader

    2 weeks ago

    Virginia, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? Due to company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Virginia AutoGlass...

  • Cyber Security Specialist

    2 weeks ago

    Virginia, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. We’re working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in...

  • Windscreen Calibration Specialist

    1 week ago

    Virginia, Australia O'Brien Glass Industries Limited Full time

    All training will be provided on the job, so prior calibration experience is not necessary. **All you need is an excellent attitude and a willingness to learn!** - ** Hours**:9.00am - 3.00pm Monday - Friday (hours/days may change dependent on workload - must be flexible - Must be able to work some Saturdays - ** Pay**:$32.10ph **About the role**: - Learn...

  • Customer Experience Expert

    2 weeks ago

    Virginia, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. - This role in a large branch supports the...

  • Equipment Customer Service Driver

    1 week ago

    Virginia, Australia Kennards Hire Full time

    **Equipment Customer Service Driver - Permanent** **Virginia** - ** Largest family-owned equipment hire company in ANZ + great employee benefits**: - ** Culture is our secret sauce-we care about our team mates & customers like family**: - ** Training & career development-build your career with us - no experience needed**: - ** **$72,623 salary package...

  • Customer Service Team Members

    7 hours ago

    Virginia, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave- 12 weeks paid parental leave, regardless of...