Community Partnerships Lead

About Us

VicTrack is the custodial owner of Victoria's rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. With much of our asset portfolio dedicated to rail transport – our land, infrastructure, trams, trains and telecommunication networks – our focus is on strategic asset management and supporting the delivery of better transport solutions.

When you join VicTrack, you'll become part of an organisation that celebrates the diverse backgrounds, perspectives, and life experiences of our people. We are committed to fostering a workplace that mirrors the diverse communities we serve. Everyone is welcome to apply for a role at VicTrack and we encourage open discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.

Benefits

• 17.5% leave loading
• Flexible work environment | hybrid work – 2 x office days / 3 x work from home
• Stable work environment - Victorian Government state-owned enterprise
• 16 weeks paid parental leave (36 unpaid)
• Comprehensive health & wellness programs
• Free access to on-site gym and end of trip facilities
• Training and development opportunities to help you grow and develop your career

The challenges of our fast-growing sector put our people at the front of some of Victoria's most exciting projects in telecommunications, property development and project delivery – with job opportunities as diverse as our organisation.

The Role

The Community Partnerships Lead drives effective management of VicTrack's corporate partnerships. This role is the primary contact for community partner organisations, and is responsible for coordinating and involving subject matter experts (SMEs) to ensure successful delivery.

Specifically for the Station Volunteer Program, a key partnership between VicTrack, Metro Trains Melbourne and V/Line, The Community Partnerships Lead will proactively engage with volunteers to understand any issues and help facilitate solutions, and develop strong, trusting relationships between the volunteers, VicTrack and the rail operators to build support for and engagement with the program.

Key accountabilities/functions:

• Manage program delivery to achieve program objectives, key milestones and/or agreed activities and fit-for-purpose reporting.
• Establish and maintain strong working relationships with program partners and all volunteer groups.
• Administer the Station Volunteer Program by ensuring the smooth running of governance structures, including prepare and run quarterly meetings, and manage actions arising.
• Proactively identify and manage issues, and facilitate timely resolution with program partners to minimise impact to the program and organisational reputation.
• Implement and manage a program to support volunteer compliance with safety requirements, including delivering induction, annual safety refresher training and provision of essential PPE to groups.
• Deliver guidance to volunteer groups on site management and planting in approved areas, in collaboration with rail operators and relevant subject matter experts, and promote information sharing within the program.
• Plan and implement effective communications and engagement activities through a range of channels/methods including digital to promote and build the reputation of the programs.
• Manage stakeholder and community events and enquiries, including annual Corporate Volunteering events for program partners, where required.
• Engage with VicTrack's community volunteers where required.
• Assist with the development and delivery of the Community Grants for the Program.

Qualifications:

• Extensive experience and or relevant formal qualifications in community engagement, or a related discipline, or 8+ years proven experience in a similar role
• Construction Induction Card (desirable)

Knowledge and experience:

• Proven track record in driving positive outcomes in community engagement, volunteer and program management, not-for-profit organisation, in an issues-rich organisation.
• Good working knowledge of safety issues pertinent to working near the rail corridor
• Experience in developing and delivering appropriate safety induction training for volunteers and risk management for volunteers working in an open environment
• Advanced communication skills with a proven capacity to influence diverse stakeholders and facilitate their engagement.
• Experience problem solving community issues and managing sensitive issues.
• Experience with robust data collection and management, measurement and reporting to demonstrate value of the program.
• Demonstrated capacity to prepare high quality written reports, minutes, briefings, plain language information and other materials as required.

To Apply

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT

If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.

We are proud to be recognized by WORK180 as an employer of choice for women. Explore the WORK180 website to learn about our benefits and policies. Research shows that 60% of women and underrepresented groups may decide not to proceed, even after drafting an application. We believe diversity strengthens every team, so even if you don't meet every qualification, we still encourage you to apply

Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.

Closing Date: 15/10/25

***PLEASE ONLY SUBMIT YOUR RESUME AND COVER LETTER IN PDF FORMAT