Customer Service Manager

5 days ago

Truganina, Victoria, Australia eStore Logistics Full time $90,000 - $120,000 per year

As an equal opportunity employer, eStore is committed to creating an inclusive and diverse workforce where all employees are encouraged to reach their full potential, and individual differences are celebrated.

Who are we?

eStore Logistics is the market leading eCommerce and omni-channel third-party Logistics provider (3PL). We are a tech enabled logistics leader, having a strong reputation as the trusted fulfilment partner for our clients.

We are a team of energetic professionals with a key focus on rapid growth and expansion, through investing in and empowering our people to achieve excellence. The business is rapidly expanding and currently has 6 fulfilment centres (FC) across Australia. eStore Logistics has recently introduced Australian-first goods to person picking technology that utilises autonomous mobile robots and continues to cement itself as a market leader in the 3PL space.

We set the bar high, are outcome-focused and love action-oriented people who are obsessed with great outcomes We embrace change, as there are no maps for where we are going. This isn't for everyone.

What are we looking for?

We're on the hunt for a dynamic Customer Service Manager to lead our high-performing team and champion continuous improvement across our customer experience operations. This is your chance to make a real impact in a fast-paced, values-driven environment.

What will you do?

  • Lead and coach a passionate customer service team to deliver world-class support
  • Develop and track KPIs to measure performance and customer satisfaction
  • Drive Voice of Customer initiatives and report on service trends
  • Collaborate cross-functionally to ensure seamless BAU delivery
  • Promote our products and services to new and existing customers
  • Identify and implement process improvements that elevate the customer journey
  • Prepare internal and external reports to support strategic decision-making
  • Provide ad hoc support to the Director of Customer Success

What skills will you have?

  • Proven leadership experience in customer service or operations
  • Strong analytical skills with a knack for building dashboards and reporting
  • A coaching mindset and passion for developing others
  • A proactive approach to problem-solving and process improvement
  • Excellent communication and stakeholder management skills

Why eStore Logistics?

This is an exciting opportunity to work with the market leader in order fulfilment, with an exceptionally talented and passionate team. You'll learn, contribute, mentor and laugh with a dedicated team of people all with a common goal of servicing our clients. Your ideas will get heard, you'll feel part of a team, you'll have passionate debates and do the best work of your career so far.

How to Apply

Please click on the link and follow the prompts.

We can't wait to meet you

  • Customer Service Representative

    1 day ago

    Truganina, Victoria, Australia Highgate Group Australia Full time $60,000 - $80,000 per year

    About Highgate GroupHighgate Group is a trusted Australian supplier of food processing and packaging solutions, supplying a wide range of consumables and equipment to food processors across the country. We are committed to delivering exceptional service, reliable products, and building long-term partnerships with our customers.About the RoleWe are seeking a...

  • Customer Service Representative

    2 weeks ago

    Truganina, Victoria, Australia On Group Australia Full time $50,000 - $80,000 per year

    Customer Service Representative – Full Time, Onsite in Truganina VIC Looking for a fast-paced, rewarding role where your customer service skills shine? This is an exciting opportunity to work with a respected Australian-owned business, just a short drive from Melbourne CBD.About the Role Our client is seeking a proactive and enthusiastic Customer...

  • Customer Service Technician

    5 days ago

    Truganina, Victoria, Australia STEDI Full time $60,000 - $90,000 per year

    STEDIis a premier provider of high-quality automotive lighting and accessories, dedicated to reshaping the industry through innovation, reliability, and exceptional service. Our products are crafted for 4WD enthusiasts, off-roaders, and outdoor adventurers across Australia who expect nothing less than premium performance and durability.Our team is passionate...

  • Customer Service Representative – Logistics

    5 days ago

    Truganina, Victoria, Australia TLC Enterprise Full time $50,000 - $70,000 per year

    About UsTLC Enterprise is a proudly family-owned and operated logistics company, based in Truganina, VIC.We specialise in transport, warehousing, and distribution services across Australia, delivering dependable and flexible solutions to our customers every day.At TLC, our people are at the heart of everything we do. We're a close-knit team that values...

  • Customer Service Representative – Warehouse

    1 day ago

    Truganina, Victoria, Australia Soniq Logistics Full time $25,560 - $37,400 per year

    Job Title: Customer Service Representative – Warehouse & LogisticsAbout SONIQ Logistics:SONIQ Logistics is nationally placed 3PL/ Warehousing Solutions company focusing on the delivery of boutique, customer driven warehousing and freight solutions. SONIQ Logistics is Australian owned with 25 years of experience in the Transport and Storage sector,...

  • Fleet Service Manager

    2 days ago

    Truganina, Victoria, Australia Bridgestone Australia Ltd. Full time $104,000 - $160,000 per year

    Our People CommitmentAt Bridgestone, we know what matters to our people. That's why our focus is on creating the conditions for our teammates to feel safe and happy at work.We're passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.We offer flexibility that enhances wellbeing and...

  • Fleet Service Manager

    2 days ago

    Truganina, Victoria, Australia Bridgestone Corporation Full time $90,000 - $120,000 per year

    Our People CommitmentAt Bridgestone, we know what matters to our people. That's why our focus is on creating the conditions for our teammates to feel safe and happy at work.We're passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.We offer flexibility that enhances wellbeing and...

  • Service Specialist

    1 week ago

    Truganina, Victoria, Australia Adaptalift Group Full time $90,000 - $120,000 per year

    About UsAs one of Australia's largest and fastest-growing materials handling hire and sales companies, Adaptalift Group has over 40 years of heritage as a proudly family-owned and operated business. Employing more than 600 people across Australia, our team members enjoy making a real difference for our customers as part of a dynamic, values-led organisation...

  • Service Specialist

    2 weeks ago

    Truganina, Victoria, Australia Adaptalift group Full time $60,000 - $80,000 per year

    Provided with a fully maintained service vehicleOvertime rates with annual EBA increasesRetail, fuel & grocery discounts + employee milestone celebrationsAbout Us:As one of Australia's largest and fastest-growing materials handling hire and sales companies, Adaptalift Group has over 40 years of heritage as a proudly family-owned and operated business....

  • Client Services Coordinator"

    2 weeks ago

    Truganina, Victoria, Australia TMA Group Of Companies Pty Limited Full time $60,000 - $90,000 per year

    "Client Services Coordinator" - TruganinaWhat's in it for you?· Manage prestigious clients in the retail industry.· Learn and grow with a high performing account management team and give your career a boost.· Career progression opportunities.· Competitive salary and benefits.About usEstablished in 1982, TMA Group is a respected Australian‐owned...