Remote Service Supervisor

2 weeks ago

Darwin, Northern Territory, Australia Darkys Mechanical Services Full time $90,000 - $120,000 per year
Job Role:
Remote Service Supervisor – Lead Field Teams Across East Arnhem Land

Location: Darwin, NT

Reports To: Directors

Direct Reports: Remote Field Service Technicians, Darwin Parts Coordinator, Subcontractors (as needed)

About the role:

We're looking for an experienced, hands-on leader to manage our Darwin-based remote field service operations, supporting mechanical service jobs across remote communities in East Arnhem Land.

You'll coordinate skilled technicians, manage job scheduling, liaise with clients, and ensure projects run safely, on time, and to a high standard. While you'll work closely with our dedicated Parts Coordinator, your focus will be on people, planning, and performance — not parts procurement or freight logistics.

If you thrive on solving problems in real time, keeping teams motivated, and making sure clients are kept informed, this could be your next challenge.


What You'll Do:

Field Service Team Coordination

  • Schedule and allocate field service teams for remote jobs, matching skills to project needs.
  • Supervise technicians, provide technical support, and uphold safety and quality standards.
  • Engage subcontractors when extra capacity is required.

Client Liaison & Job Planning

  • Be the primary contact for clients on job scope, scheduling, and progress.
  • Collaborate with the Parts Coordinator to ensure all required parts reach site ahead of jobs.
  • Plan timelines, manpower, and resources for each deployment.
  • Run pre-start briefings to ensure teams are job-ready.

Operational Oversight

  • Monitor job progress, providing quick problem-solving for on-site challenges.
  • Coordinate with internal departments (Logistics, Administration, Workshop) to keep operations on track.
  • Ensure compliance with WHS procedures and company policies.

Administration & Reporting

  • Keep accurate job records, service reports, and technician timesheets.
  • Report on job status, team performance, and KPIs to senior management.
  • Identify opportunities to improve field service processes.

What You'll Bring To The Team,

Must-Have:

  • Previous experience managing field service teams in remote or regional environments (minimum 5 years).
  • Strong organisational and scheduling skills.
  • Excellent communication and leadership skills.
  • Proficiency with job management software (Mechanic Desk desirable).
  • Current Driver's Licence and willingness to travel to remote communities.
  • National Police Check and Working with Children Check (or ability to obtain).
  • Unrestricted work rights in Australia.

Preferred:

  • Trade-qualified light vehicle mechanic OR strong mechanical background.

    ​

Outcomes & KPIs:
  • Scheduling Efficiency: 95% of remote jobs scheduled with the right resources and lead time.
  • Productivity: Achieve target billable hours per technician per swing.
  • Client Satisfaction: Minimum feedback score of 8/10.
  • Reporting Compliance: 100% accurate job reporting within 2 days of completion.
  • Team Retention: Field technician turnover under 10% annually.

Why Join Us?

  • Make a tangible impact in remote communities.
  • Work with a skilled, supportive, and close-knit team.
  • Enjoy the variety and challenge of managing operations across unique locations in the NT.

Remuneration package negotiable on experience with bonus structures.

How to Apply: Send your resume and a short cover letter explaining your remote service management experience to &

  • Only shortlisted applications will be contacted, we will be doing 2 lots of interviews, one mid-September and the second end of September if position is not filled by then. I would like to thank everyone for taking the time to read our add and hopefully talk to you soon.

  • Remote Family Safety Worker

    2 weeks ago

    Darwin, Northern Territory, Australia NT Government - Department of Children and Families Full time $66,773 - $71,846 per year

    Job descriptionAgency Department of Children and Families Work unit Regional Services Big Rivers – Remote ServicesJob title Remote Family Safety Worker Designation Administrative Officer 3Job type Part time (15 Hours per week) Duration OngoingSalary $66,773 - $71,746 Location Kalkarindji-WaveHillPosition number 31477 RTF Closing 31/08/2025Contact Officer...

  • SEWB Clinical Supervisor and Facilitator

    2 weeks ago

    Darwin, Northern Territory, Australia Aboriginal Medical Service Alliance of the Northern Territory - AMSANT Full time $108,000 - $121,936 per year

    About The OrganisationAMSANT is the peak body for Aboriginal Community Controlled Health Services in the Northern Territory and advocates for equity in health, focusing on supporting the provision of high quality comprehensive primary health care services for Aboriginal communities.AMSANT Social and Emotional Wellbeing (SEWB) programs are incorporated into...

  • Service & Parts Administration (Darwin Based)

    2 weeks ago

    Darwin, Northern Territory, Australia Darkys Mechanical Services Full time $60,000 - $80,000 per year

    Service & Parts Administrator – DarwinLocation: Darwin, NTEmployment Type: Full-TimeDarky's Mechanical Services (DMS) is expanding our Darwin operations to support remote community workshops across East Arnhem Land. We're seeking a reliable and organised Service & Parts Administrator to work closely with our Darwin Service Supervisor.This role blends...

  • site supervisor

    1 week ago

    Darwin, Northern Territory, Australia Manpower Full time $80,000 - $120,000 per year

    Site Supervisor - ConstructionLocation: Various sites across NT (Remote Works / FIFO available)Employment Type: Full-timeIndustry: Building & ConstructionAward Classification: Building and Construction AwardReports To: Site Manager / Project ManagerAbout the RoleAn exciting opportunity exists for an experienced Site Supervisor to oversee and coordinate...

  • Site Supervisor

    1 week ago

    Darwin, Northern Territory, Australia M&J Builders Pty Ltd Full time $104,000 - $130,878 per year

    Company DescriptionM&J Builders Pty Ltd is a multi-award-winning, family-owned, and Indigenous-owned construction company with over 15 years of experience in the Northern Territory. Recognized for delivering projects with precision and professionalism, M&J Builders partners with clients across various sectors including commercial, government, defence, and...

  • Construction Site Supervisor

    2 days ago

    Darwin, Northern Territory, Australia QUALITY CONSTRUCTIONS AND MAINTENANCE Full time $90,000 - $120,000 per year

    Site Supervisor Roles & ResponsibilitiesBe able to confidently manage, lead and administer construction site activities on assets throughout the NT remote communities.Travel and stay in remote communitiesBe confident using an iPad for:Email use (open, reply and manage emails)Taking photos & videosAccessing and reading site plans & Baams drawingsUnderstanding...

  • SEWB Clinical Supervisor and Facilitator

    2 weeks ago

    Darwin, Northern Territory, Australia Aboriginal Medical Services Alliance Northern Territory Full time $80,000 - $120,000 per year

    About the OrganisationAMSANT is the peak body for Aboriginal Community Controlled Health Services in the Northern Territory and advocates for equity in health, focusing on supporting the provision of high quality comprehensive primary health care services for Aboriginal communities.AMSANT Social and Emotional Wellbeing (SEWB) programs are incorporated into...

  • Emergency Services Supervisor

    2 weeks ago

    Darwin, Northern Territory, Australia South32 Full time $90,000 - $120,000 per year

    Job description:DISCOVER A BRIGHTER FUTUREAt South32, we're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.As a collaborative, caring and inclusive company, there's no better place to make a genuine difference. Together we're making a positive, global impact that...

  • Health & Safety Supervisor

    6 days ago

    Darwin, Northern Territory, Australia Service Stream Limited Full time $90,000 - $120,000 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have multiple roles available for Health & Safety Supervisors to join our Defence division. These are permanent full-time positions that could be based...

  • Remote Census Engagement Manager

    4 weeks ago

    Darwin, Northern Territory, Australia ABS Census Full time

    OverviewRemote Census Engagement ManagerSeveral casual positions available in remote NSW, SA, NT, WA & QLD$61.50 per hour (inclusive of 25% casual loading), plus superannuationIf you are an Aboriginal and/or Torres Strait Islander person we strongly encourage you to apply.Do you have experience working with Aboriginal and/or Torres Strait Islander peoples?Do...