IT End User Support Officer

Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies.

Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe.

As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.

We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.

The position presents an exciting opportunity to join Ultra Maritime Australia.This role will be providing IT Support at the Mawson Lakes, South Australian site, this role will provide hands on technical support and infrastructure experience troubleshooting, metering, and monitoring.

The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and customer first approach as they provide support across the local infrastructure stack, working with the wider networking and server storage teams to implement a global strategy.

The IT support team officer will diagnose and resolve a wide range of technical issues, including malfunctions, software errors, network connectivity problems, and configuration issues. They will also be responsible for asset management, life cycle refresh management.  The candidate must be eligible to obtain and maintain a current Australian Defence Security Clearance.

Key responsibilities

• Provide local site support and management of support activities, local resource tasking of analysts to provide a customer first, client-driven support team, manage, monitor and participate in problem resolution through the global service desk ticket system.
• Networking troubleshooting - TCP/IP, DNS, DHCP
• Complete work orders such as installing equipment, connecting, and moving devices, including workstations, telephony hardware, and peripherals.
• Image, prepare and ship new hire or replacement equipment ensuring deadlines for onboarding are met.
• Provides firsthand support for network team when required.
• Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests.
• Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams.
• Occasionally out-of-hours or on-site weekend presence required to meet business requirements.
• Managing the local Software Development stack of Infrastructure, including some Linux and Ubuntu systems
• Asset management including management of stock levels and life cycle refresh planning.

Qualifications / skills required

• 5+ Years in a customer facing IT technical support role with infrastructure responsibilities.
• Experience in system administration and networking fault diagnostics
• Experience with Linux is desirable.
• Knowledge of VMware and ESXi, Horizon knowledge beneficial.
• Good knowledge of Active Directory and Group Policy administration.
• Good knowledge of storage components, Netapp, Synology, PowerVault etc.
• knowledge of Microsoft Operating systems, Windows based applications is required.
• Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
• Excellent communications skills, including verbal, written and interpersonal abilities.
• Ability to effectively prioritize multiple competing tasks

What we offer

• Work a 9 day/ fortnight;
• Option to purchase additional leave;
• Employee Assistance Program;
• Wellbeing Program;
• Free on-site car parking;
• Free coffee/ tea/ soft drinks and fruit;
• CFS/ SES/ Reservist Paid Leave; and
• Professional development and study assistance, to name a few....
• We really want you to be able to shine in the application process, so we can see what your strengths are; as such we are happy to be flexible around our process.

Interested in applying?

• Click on the 'Apply' button.

Send a Resume and Cover Letter detailing your relevant knowledge, skills, and experience