Service Coordinator

4 days ago

Morningside, Queensland, Australia Tri-Tech Air Conditioning Services Full time $60,000 - $80,000 per year

About us:

Tri-Tech Air Conditioning and Electrical is a long-established Brisbane based company situated in Morningside. We are a multi-award winner of Mitsubishi Electric SE Qld Diamond Dealer of the Year and are a Daikin Super Dealer. We specialise in the installation and replacement of Mitsubishi Electric & Daikin Air-Conditioners, performing planned preventative maintenance, diagnosis of breakdowns & carry out repairs to these brands amongst many other brands.

With a strong focus on customer satisfaction, quality workmanship, and team culture, we're looking for a reliable and organised Service Coordinator to join our dynamic team.


The Role

As our Service Coordinator, you will be the key link between customers, technicians, and the operations team. Your role is critical in ensuring that jobs are scheduled efficiently, customer expectations are met, and the day-to-day service operations run smoothly.

This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to think on your feet.


Key Responsibilities

  • Schedule and coordinate service, maintenance, and breakdown jobs for field technicians
  • Liaise with customers to confirm appointments and provide updates on job progress
  • Allocate jobs based on technician availability, location, and skillset
  • Monitor job progress and respond to changes or urgent requests
  • Manage and update job management software with accurate data
  • Assist with quotes, invoicing, and general admin tasks as required
  • Communicate effectively with technicians, suppliers, and customers to ensure smooth workflow
  • Support the operations team in delivering high-quality service on time and within budget

About You

  • Experience in a similar role, ideally in HVAC, plumbing, electrical, or construction/trades
  • Strong organisational and time management skills
  • Excellent phone manner and communication skills
  • Ability to manage multiple tasks and stay calm under pressure
  • Proficient with job management systems (e.g., SimPRO or similar) and Microsoft Office
  • A team player with a proactive and solutions-focused attitude
  • Knowledge of air conditioning systems or technical understanding is an advantage (not essential)

What We Offer

  • Friendly, supportive team and a positive work environment
  • Competitive salary based on experience
  • Ongoing training and development
  • Modern office and systems to support your success

Ready to Join a Great Team?

Enjoy being at the heart of the action in a fast-paced service environment? Step into a role where your coordination skills truly shine

Apply now with your resume and a short cover letter outlining your experience and why you're the right fit for this role.

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