Coordinator

2 weeks ago

Morningside, Queensland, Australia InvoCare Full time $60,000 - $80,000 per year

Description Have you considered a career helping people and families through a difficult time in their life?InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.As a Funeral Coordinator you will be responsible for assisting location and operations staff in the provision of funeral services to the local community. This role will offer you new life skills, personal growth and development and progress your career in a personally rewarding industry.As a Funeral Coordinator you will coordinate funeral operations to InvoCare quality standards by:Assessing ongoing daily work requirements and coordinating operational activitiesResponding flexibly to match client needs with available resources and carry out Funeral Arrangers special requests and service innovations as instructed by client familiesPreparing and monitoring documentation including staff rosters, daily work schedules, staff records, funeral documents and timesheetsRespond appropriately to requests, concerns, complaints and unforeseen circumstancesEnsure location staff deliver funeral services to InvoCare quality standards by:>Coordinating and directing funeral teams to accurately follow instructions aligned to the funeral arrangements>Monitoring workplace and operational issues>Promoting funeral practices and InvoCare service delivery standardsAbout you:Experience in a service-driven organisation Current unrestricted driver's licenseBe at ease working with grieving families and the deceasedThe ability to balance supervisory responsibilities and the need to work closely with management with funeral responsibilities and working with other staffPlan, organise and conduct an event so that it runs smoothly within timelinesStrong customer service ethos and commitment to service deliveryGood attention to detail and the ability to follow directionSensitivity, along with a comfort to circumstances involving grieving peopleBenefits of joining InvoCare:You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:Reward and recognition programsTailored induction and training programsWell designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experienceNetworking opportunities across the business and with peersBirthday and paid parental leaveFitness Passport - offers you and your family access to a wide range of fitness facilities at a reduced cost, encouraging a healthier lifestyle, which can lead to improved physical and mental wellbeingFree access Employee Assist ProgramAnnual family day social eventsHow to Apply:InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.To learn more about careers at one of the InvoCare brands please visit our careers page: At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

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