Multimedia Assistant

The Multimedia Assistant is primarily responsible for producing customised documents and digital presentations for distribution and playback before, during and after funeral services across Queensland and Northern New South Wales. This is an integral role supporting our funeral services and will offer you new life skills, personal growth and development, the opportunity to earn qualifications and progress your career in a personally rewarding industry.

This role does not require attendance at funerals and will be based at our Shared Services Centre in Morningside on a Full-Time basis (Monday to Friday).

Duties of a Multimedia Assistant include:

• Under the direction of the Multimedia Manager, design and create video, audio, interactive and web-based content, customised to meet the needs of each client.
• Liaise with internal staff and external clients to gather content for multimedia production.
• Source multimedia content from external resources as required.
• In collaboration with the Shared Services team, coordinate the distribution of printed and digital materials both physically and electronically.
• Provide advice to internal staff on audio/video design, content and production.
• Provide technical advice and support to internal staff in relation to all digital products.
• Act as the point of contact for the resolution of technical issues relating to delivery of the video tribute program.
• Maintain multimedia resources on SharePoint, ensuring that resources are up-to-date and reflect a high-quality product.
• Ensure records are created and managed according to the InvoCare records management policies and procedures.
• Inventory management of production materials

About you:

It will be advantageous if you have high computer literacy and experience with digital photo/video production/editing, proficiency with Adobe and Microsoft Office products and YouTube.

You will also have:

• Compassion and empathy to deal with grieving families during highly stressful and emotional times
• Flexibility around moving deadlines
• Understand, observe and respect differing religious or personal beliefs
• The ability to work with multiple funeral arrangers and families concurrently
• Creative thinking and detail-oriented
• Excellent listening skills