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Senior Patient Services Officer

2 weeks ago

Ringwood East, Victoria, Australia GenesisCare Full time $90,000 - $120,000 per year

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?
GenesisCare has an exciting opportunity for an experienced Administration Manager/Senior Patient Services Officer to join our Oncology clinic within the Ringwood Private Hospital.

This is a hands-on role that provides day to day leadership of the patient services team, keeping the team motivated, engaged and on track to consistently deliver patient centric services within the Oncology practice.

On offer is a permanent full-time position, working 38 hours per week (Mon-Fri).

More Specifically, You Will

  • Provide direction, supervision, support and recognition of staff activities and promote collaboration, cooperation and teamwork through effective leadership and management strategies.
  • Provide support, initiate and drive change strategies across the practice through the provision of data and leadership which supports both the vision and ethos for GenesisCare and the development of patient focussed change strategies, programs and initiatives.
  • Be a champion for high level of patient services by meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
  • Gain a clear understanding of the funding mechanisms related to Radiation Oncology billings, Medicare and the Medicare Safety Net. Being able to clearly communicate the funding mechanisms, out of pocket fees and other account related enquiries.
  • Develop and maintain strong working relationships with internal and external stakeholders and promote and support initiatives designed to improve clerical staff engagement.
  • Display a strong commitment to developing others through implementing effective performance management and development processes and providing staff with ongoing feedback and performance coaching.

We're Interested In Hearing From People Who

  • Demonstrate experience in managing and leading a team.
  • Show demonstrated ability to provide excellent customer service in a healthcare environment.
  • Have strong experience in medical administration and reception management.
  • Show great management and communication skills, with the ability to liaise with and effectively influence staff & patients.
  • Have a demonstrated understanding of and ability to provide excellent leadership in line with the organisation's values.
  • Have a collaborative and flexible approach to delivering exceptional patient centred services.
  • Show a willingness and ability to proactively implement continuous improvement and change initiatives.
  • Are able to effectively and collaboratively solve problems as they arise.
  • Possess High level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
  • Have the ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes.

Benefits Of Joining Our Team

  • Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
  • Work in a collaborative and friendly environment delivering outstanding outpatient care.
  • Fast-paced, challenging role with one of the most influential healthcare providers.
  • Enhance your holistic wellbeing with our Full Circle wellbeing program
  • Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

Covid 19 Vaccination Requirement
All GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.