Dental Practice Manager

About Us 
ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia.  As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit  

About the Role
You will be responsible for the co-ordination of all necessary support services and supervision of the day-to-day running of the dental facility. You will manage the practice in relation to administration, quality systems, budgetary requirements and staffing matters and enable the delivery of high-quality dental healthcare to patients in accordance with Australian Standards and Defence Policies and Procedures. 

To be successful in this role, you will have:

•    The highest levels of personal integrity and ethical behaviour.

•    Diploma in Practice Management OR a minimum of 2 years full-time (or part-time equivalent) experience as Practice Manager within the last 5 years

•    Current First Aid (HLTAID011) and Cardiopulmonary Resuscitation (HLTAID009) certification. 
•    Demonstrated management skills such as leadership, staff development, and conflict resolution. 

About Wagga Health Centre
The Wagga Health Centre is located at RAAF Base Wagga at Forest Hill, South-East of Wagga Wagga and has been an integral part of the community since Known as the "Home of the Airman", it houses the RAAF schools of Technical Training, Administration & Logistics and Postgraduate Studies.  Services provided include primary medical, nursing, dental, mental health, pharmaceutical and physiotherapy.  Health Centre staff may be required to work across Wagga & Kapooka. Standard hours of operation are generally Monday to Friday (depending on role requirements and specific craft groups required for weekend and on-call shifts).

About You
As an experienced Practice Manager, you are able to utilise your leadership and organisational skills to ensure that patients receive the highest level of care. You thrive in a busy environment and are an excellent multi-tasker who implements and oversees procedures to ensure compliance with all relevant standards and quality systems. Your people skills mean you are equally comfortable managing staff and interacting with patients and you take great pride in being the face of a facility to those in its care.  You are a respectful and professional person who demonstrates exceptional moral values in everything you do.  

Rewards & Benefits 

•    Be part of an amazing culture, based on the values of trust, care, innovation and pride
•    Gain access to Global Employee Networks that embrace diversity and inclusion

•    'Start with a job and stay for a career' with extensive employment and growth opportunities across Serco's many contracts

•    Meaningful work supporting defence personnel

•    Referral Programs

•    Paid annual and personal leave

•    Paid CPD leave for permanent employees

•    Paid volunteer leave and leave for reservists

•    Provision of uniform

•    Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more

•    Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)

•    Join a dedicated team of collaborative and supportive health professionals

Referrals
Refer a friend or colleague and be rewardedRefer a Healthcare Professional to join Serco's Australian Defence Force Health Services Team and receive a $500 Prezzee Voucher if they are successful
Please email their details to - and we'll take care of the rest.

Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.Please note your resume must include - start and finish dates for each role, along with employment type (e.g. casual, part-time, full-time) and hours worked per week.
You must also be an Australian Citizen in order to obtain the required Baseline Security Clearance for this role. If you're not an Australian Citizen, please feel free to apply to other healthcare roles with Serco through our careers site below.
For a confidential chat, please contact Maddie Knight
If you would like to learn more about these and other opportunities available, please visit  to find out more.

Serco and Proud
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. 
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.