Salesforce Solution Architect

About the Opportunity

We're thrilled to invite applications for the Senior Solution Architect role within our dynamic Corporate Travel industry team. As we continue to deliver on our recently rebuilt Salesforce instance to over 5000 users globally, encompassing Sales Cloud, Service Cloud, Salesforce Marketing Cloud Account Engagement (MCAE), and numerous integrated solutions, you'll play an integral part in elevating our organisation to the next level.

In this pivotal role, you'll be instrumental in designing and overseeing the implementation of scalable, high-impact Salesforce solutions for Flight Centre Travel Group's (FCTG) Corporate business. Your collaboration with system integrators, internal platform leads, and cross-functional stakeholders will ensure that our technology solutions are perfectly aligned with business objectives and primed for innovation.

The Senior Solution Architect is entrusted with leading best practices, driving the adoption of AI and automation, and knowing precisely when to apply custom code, and when not to, ensuring the focus remains on best practice solutions whenever possible. This approach builds a sustainable foundation for future growth within FCTG's expansive Salesforce ecosystem, recognised as one of the largest in Australia.

As this role is on-site, candidates must be based in or willing to relocate to Brisbane.

What you will be doing:

• Provide comprehensive architectural guidance, ensuring Salesforce capabilities are aligned with strategic business goals
• Help to Lead the Corporate Centre of Excellence, ensuring consistency and excellence throughout the ecosystem
• Collaborate with external system integrators and internal technical teams—including developers, quality assurance, and tech admin to design world class solutions
• Support and enforce governance standards, design principles, DevOps processes, and best practices across the Salesforce ecosystem
• Evaluate ongoing Salesforce releases, new features, and third-party solutions to drive continuous improvement and innovation
• Work closely with the broader FCTG team to transition any externally led projects from implementation partners to internal ownership
• Partner with the CRM product team and architecture community to ensure cohesive enterprise architecture and consistent data flows across the organisation
• Collaborate with Product team to ideate and design solutions to ensure a healthy backlog ready for development
• Apply Agile methodology to translate design to into small deliverable and functional components
• Utilise design software (e.g. Figma) to create mockups and wireframes to align Product and Engineering teams on prototype solutions
• Create and upkeep Technical documentation on our solutions
• Support and collaborate on integration strategies with other internal systems, including customer master data management, ensuring a unified data model and seamless user experiences

This role offers great exposure to our substantial Salesforce presence, allowing you to significantly influence the evolution of our corporate business. If you're ready to lead, innovate, and deliver world-class solutions, we invite you to join us in shaping the future of corporate travel solutions

What you will need:

Essential

• 7+ years of hands-on experience in Salesforce solution design, including at least one multi-cloud implementation (e.g., Sales, Service, or Marketing Cloud)
• Demonstrated success translating business requirements into scalable, efficient Salesforce solutions
• Experience managing integrations with legacy or third-party systems
• Proven track record of working with system integrators or professional services teams on complex deployments
• Familiarity with agile methodologies and DevOps practices for Salesforce
• Has implemented solution using Agentforce to automate and improve productivity
• Demonstrated strong problem-solving abilities with a capacity to leverage existing resources effectively, minimizing the need for additional software or feature investments while maximizing the value of current assets

Desirable

• Bachelor's degree in a related field
• Additional certifications related to integration or architecture, e.g., Data Architecture & Management Designer

Salesforce Certifications (mandatory)

• Salesforce Certified Platform Administrator
• Salesforce Certified Platform Administrator II
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer
• Salesforce Certified Application Architect
• Salesforce Certified Platform Data Architect
• Salesforce Certified Platform Sharing and Visibility Architect

Salesforce Certifications (preferred) 

• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Data Cloud Consultant
• Salesforce Certified Platform Developer II
• Salesforce Certified Agentforce Specialist
• Salesforce Certified System Architect

** Please outline certifications achieved in your application **

** Please advise your leader before applying **

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.