National Recall Coordinator

6 days ago

Sydney, New South Wales, Australia Trescal Full time $70,000 - $120,000 per year

Company Description

As the world leader in calibration services, we provide precision calibration expertise in every industry, geography and instrument across the world. Trescal combines the power of an international group, a dense network of technical experts and responsive local laboratories. Become a part of Trescal and leap forward in your career path

We are looking for a suitably experienced individual to fill the role of National Recall Coordinator, based in our Sydney or Melbourne office.

Key Responsibilities:

  • Recall Management
     – Send email reminders and make follow-up calls and emails to secure repeat business; measured by number of recalls actioned and the conversion rate.
  • Reporting & Analysis
     – Provide accurate reporting of recall outcomes, including itemised reasons why equipment is not returned, to enable precise measurement of recall effectiveness and identification of lost business opportunities.
  • Data Accuracy
     – Ensure accurate entry of recall jobs into working document and ERP systems; measured by % accuracy.
  • KPI & Target Achievement
     – Consistently meet or exceed recall sales and retention targets; measured against monthly KPI dashboards
  • Customer Relationship Management
     – Build rapport and maintain strong client relationships; measured through customer satisfaction and repeat business.
  • Sales Administration Support
     – Prepare reports and quotations with high accuracy and within agreed timeframes; improves sales team efficiency.
  • Goal Setting & Follow-Through
     – Set clear personal recall and sales goals aligned with team objectives; measured by % of goals achieved.

Experience Required:

  • Strong computer proficiency, particularly in Excel and PowerPoint.
  • High attention to detail and accuracy.
  • Data analysis and reporting capability.
  • Excellent communication and collaboration skills.
  • Confident and proactive with outbound calls.
  • Strong work ethic, persistence, and accountability.
  • Ability to prioritise and manage competing demands.
  • Positive, trustworthy, and open to feedback.
  • Initiative – ability to take ownership of tasks and drive them to completion.
  • Creativity – ability to find innovative solutions and approaches to challenges.
  • Empathy and strong customer focus.
  • Strong problem-solving and solution-oriented mindset.

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