RTO Compliance and Systems Coordinator

Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryService Stream are on the hunt for a new full-time permanent RTO Compliance and Systems Coordinator based out of our Collins Street and Ferntree Gully locations About the Role

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include

• Flexible working - All flexibility requests are genuinely considered.
• Growth – We are growing and there are opportunities for your career development across our business units.
• Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
• Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

Key Responsibilities:

Digital Transformation & Systems Management

• Lead the digitisation of training content and transition of nationally recognised units and VESI units to eLearning and Assessment format in eSkilled LMS
• Provide trainers with digital training materials including slides and assessments
• Manage and optimise the eSkilled LMS, ensuring accurate reporting, system performance, and user support
• Oversee vendor relationships and renewals, including VELG membership
• Conduct annual QI data surveys and manage system-related compliance documentation

Quality & Compliance Oversight

• Maintain compliance with ASQA's updated 2024 standards and all relevant Federal and State regulations
• Update EnerSafe's RTO quality and compliance framework, including policies, procedures, and operations
• Lead and coordinate ASQA audit preparation and execution, including evidence gathering, documentation review, and post-audit action planning
• Conduct internal audits and validations, starting with First Aid and CPR, involving trainer panels Primary purpose  of position
• Develop and implement a 5-year validation plan for trainers and assessors
• Record and manage continuous improvement activities across EnerSafe staff and subcontractors.

Trainer Support & Development

• Collaborate with trainers to review and update training materials
• Coach trainers on the use of digital and compliance-aligned resources
• Conduct quality control of completed training and assessment materials
• Manage the training matrix including qualifications, professional development, and succession planning
• Ensure resourcing is adequate to provide Trainers in all locations

Team Leadership & Operational Support

• Manage the Training and Systems Administrator, ensuring effective coordination of enrolments, 
  compliance documentation, and learner support
• Oversee pre-enrolment processes including LLN assessments to support student success
• Provide monthly compliance and performance reports to the Senior RTO Operations Coordinator

About you

• Strategic thinking and operational execution
• Strong project, stakeholder, and team management
• Risk identification and compliance analysis
• Proficiency in digital learning systems (preferably eSkilled)
• Audit readiness and regulatory engagement
• Bachelor's Degree in a relevant field or equivalent experience
• Certificate IV in Workplace Training and Assessment

How to apply

Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role, please email 

DepartmentPeople & CultureHow to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

---