Growth & Engagement Manager NSW

The Company

MDA National is a not-for-profit doctor's mutual, also known as an MDO (Medical Defense Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practicing with confidence since 1925. Remaining true to our 'doctors for doctors' ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors.

We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.

About the role - The role is a 12 month fixed term contract

Play a key role in achieving our overall business growth across all doctor segments by engaging with existing members and acquiring new members.  To do this you will need to develop, build and maintain strong trusted relationships with existing Members and other key internal and external stakeholders, Universities, Colleges and Associations.

Working with the National Growth & Engagement Manager you will operate both strategically and operationally as you develop and design the state business plan to continuously improve the Member experience and grow our member base.

This is a hands-on role, which will require you to roll your sleeves up and immerse yourself in our industry, understand our products, our Members and our competitors.  You will leverage your superior business development, organisational, customer engagement and people skills to successfully grow our business, introducing new and improved processes and ideas.

Key Responsibilities

• Build and maintain relationships with existing Members, potential Members and key stakeholders such as medical colleges and associations in the role as a trusted advisor, focusing equally on their needs and ensuring the best solutions are in place
• All activities to be aligned to the achievement of individual targets and goals and or Key Result Area's (KRA's) as per the agreed business plans and marketing strategy
• Be an active contributor to the annual state business plans and strategy
• If required, represent MDA National in the home state as a contributor to support the State Advisory Committee (SAC) and State Ambassador Program, ensuring the relationships are upheld and allocated work completed.
• Attend events, meetings, doctor practice visits, functions and conferences within the Marketing plans during business hours and after hours as and when required to support acquisition, retention and engagement objectives aligned to the strategy and state plans. This will involve presentations and representation on behalf of the organisation.
• Undertake all administrative and data base activities, event evaluations and tracking requirements in a timely manner to assist and support reporting obligations
• Any other duties as directed which may benefit the development and promotion of MDA National.
• Review and provide feedback on various marketing materials and projects/initiatives
• Attend and participate in SAC meetings where appropriate and required

Skills and experience

Most importantly we need someone with a positive, can-do attitude, who is accountable and passionate about delivering results and has excellent people skills.

You will have prior experience in a Business Development role and putting the customer at the forefront of everything we do.

You will also be committed to continuous improvement, be team oriented and capable of working well with others both within your region and interstate.

• Good execution and judgment skills in regard to planning business activities
• Good analytical and negotiation skills
• An understanding of various conversational frameworks
• Strong presentation skills
• Well-developed skills of persuasion and influence
• The ability to lead with passion and energy
• Ability to develop strong relationships
• Able to work autonomously, being self- motivated and focused.

Qualifications/Skills that would be desirable

• Tertiary qualifications in commerce, business or a related discipline
• 3+ years in a similar role
• Proven background in business development, encompassing planning and execution
• Strong understanding of the Medical Indemnity Industry or a highly regulated industry is preferred
• Tier 2 qualified
• Familiarisation with Member based or Association style organisations
• Previous experience in remote operations.

What's on offer?

• Attractive remuneration.
• Fantastic opportunity to join a well-established organisation with an outstanding team culture.
• Contemporary approach to staff development.
• Commitment to flexible working including a hybrid working environment.
• Modern St Leonard's Office Location
• 24/7 access to Employee Assistance Program.
• HBF health insurance discount option.
• Generous health & wellbeing allowance in addition to salary package.
• Income protection insurance.
• 5 MDAN Additional Leave days per annum.
• Up to 10 weeks Paid Parental Leave.
• Opportunity to purchase 2 weeks additional leave per year.

How to Apply

Please click the 'Apply' button and upload a copy of your CV.

Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application

For further information on MDA National's work, culture and values, please visit:

Our website:

Our social media:

To obtain a copy of the position description or to speak about this role in greater detail, please contact Nick Prest via email