Medical Reception

**Medical Reception - Patient Advocate**

If you have an interest in medical reception ‘with a difference’ and are looking to work within a vibrant and refreshing environment with an energetic and inspiring team, then we want to hear from you

Next Practice Deakin is a state-of-the-art General Practice dedicated to providing a ‘new kind’ of care. With a committed health care team using contemporary care models and enabled by purpose-built technology, Next Practice provides great care for the community.

Next Practice has a unique operating model so that we can deliver a new kind of care in General Practice. The patient advocate role is customer service driven with an emphasis on making the patient’s experience with the clinic a positive and optimal one. Many of the traditional functions of a practice manager are ‘replaced’ and achieved through automation, centralised services or devolved to patient advocates.

**About the role**

We are looking for someone who is invested in going above and beyond, delivering emotionally intelligent customer service and patient care that aligns with our culture and values of creating centres of excellence.

The patient advocate’s core purpose is to efficiently and effectively perform administrative tasks within the clinic. It’s a hands-on role and essential to the successful running of the practice, particularly as it includes being one of the first points of contacts for patients and visitors. Providing an optimal patient experience and the smooth operation of the Next Practice concept is essential.

Patient advocates have a key responsibility to support (1) the patient and (2) the clinicians; the primary shared focus is to ensure that each patient receives seamless and supportive care with a focus on health outcomes.

We are reimagining the experience, and this requires a culture where we operate like a start-up. This involves operating lean, going above and beyond the traditional expectations of a role and working efficiently. Everything comes back to being humble, working smart, being compassionate and hungry for growth and learning opportunities.

**About you**

You should be flexible and agile, organised and an exemplary team player. You should be courteous, helpful and have an intrinsic desire to care for people, by nature, promise and skill. Communication is critical and these skills need be impeccable.

Ideally experienced in medical reception and / or an enrolled nurse interested in administration, you should be confident in using technology and have familiarity with using the MS suite of products. An awareness of Medicare requirements, item numbers, systems & processes together with some knowledge in General Practice accreditation, compliance & RACGP guidelines is preferred.

In summary, you will need to have the natural ability to seamlessly support patients, clinicians and practitioners with a friendly and professional manner.

**Tasks include**:

- Welcoming and receiving patients on arrival
- Working with the team to ensure no calls go unanswered
- Processing and managing billings & appointments
- Monitoring and managing correspondence in and out
- Assisting with local area marketing and content for social media channels
- Actively supporting practitioners
- Participating and leading in team huddles and meetings to ensure smooth running of the practice
- Keeping up to date on all new regulations, programs and incentives
- Ensuring all registers, policies & procedures are kept up to date
- Supporting proactive clinical care and care planning processes
- Performing simple clinical tasks such as observations
- Promoting health and preventative care

**Job Types**: Part-time, Casual

Ability to commute/relocate:

- Deakin, ACT 2600: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)