Broker Compliance Consultant

**About us**:
At Loan Market Group, we see a world where financial professionals are empowered to help their clients make smarter financial decisions. We provide technology, infrastructure, and services to deliver the full range of financial services including mortgages, asset finance, insurances and financial planning across Australia and New Zealand.

Our award-winning MyCRM platform is an end-to-end digital solution supporting brokers through its bespoke compliance and customer service process.

We are part of the 119-year-old White Family Group which includes Australasia's largest real estate company, Ray White. This provides us with both stability and resources to innovate our large scale and complex systems.

**About the role**:
Reporting to and working collaboratively with the Head of Broker Compliance, you will be responsible for ‘Keeping our Brokers Safe’ through providing dedicated compliance support to a state based portfolio of LMG Mortgage brokers. You will be involved in providing compliance advice, coaching and oversight across the activities a broker carries out, using audits, data and insights to guide you as to where your time should be dedicated.. This will be a broker-facing role and you’ll be involved in solving “real life” problems as they arise at a BAU level, but also in coaching and educating brokers on meeting their core obligations, with a particular focus on Best Interest Duty. The role is very hands-on, requiring investment in not only understanding the priorities and operations of the business and our brokers, but also building relationships with key stakeholders.

**Duties and Responsibilities**:
**Training & Education**
- Deliver quality Induction & compliance training within your state / portfolio
- Drive attendance to ensure maximum utilisation
- Coaching and education of credit representatives
- Facilitate group training sessions
- Continue to improve your system knowledge and usage
- Remediation and consequence management where standards are not met
- Provide input and insights to evolve training content and communications
- Training of all brokers in portfolio on Podium / My CRM & associated compliance tools
- Champion the use, resilience and development of Podium / My CRM

**Post Review Training**
- Manage own portfolio of mortgage brokers
- Usage of analytics for targeted file reviews in preparation of file selection and key focus areas
- Identification and conversion of brokers in portfolio to risk based approach
- Successful completion of corrective action coaching sessions for all brokers in portfolio in an agreed timeframe
- Conduct further targeted coaching on qualitative aspects of a file review (i.e targeted review and coaching on note taking)
- Escalate Action Plans within parameters and timelines
- Maintain accurate records in OpenAFSL in a timely manner
- Manage expenditure within budget

Customer Experience
- Attendance at PD/BD Days via hosting a stand to promote the education and compliance components
- Regular attendance and participation at Aggregator meetings and other state based meetings (Lender, BDM, etc)
- Actively promote completion of customer surveys issued post review/training
- Actively use broker feedback to improve the broker/customer experience

Sharing of appropriate market intelligence across Lend, Aggregation & broader Broker Partnerships business Championing our service proposition and having respect for broker/customer at all times

**Productivity**
- Participation in driving improvements in Business Excellence for LMG
- Identifying improvement opportunities and collaborating to create time savings across LMG
- Deliver on our key promises of ‘saving brokers time’ whilst also ‘keeping them safe’ Team
- Fostering team environment
- Actively involved in creation and delivery of action plans and working with the broader team to reduce the amount of at risk brokers
- Attendance and participation team meetings and broader state check ins with the sales & distribution team
- Assisting with running and developing training content for all training
- Actively involved in working groups for process improvement

**Qualifications, Knowledge, Skills and Experience**
- Relevant tertiary qualifications, Certificate IV or Diploma in Mortgage Broking preferred
- Working knowledge of NCCP and a strong understanding of the broader regulatory regime particularly, in respect of ASIC obligations, privacy act and the Best Interest Duty
- Extensive experience in mortgage lending and/or broker businesses
- Strong stakeholder relationships experience

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