Customer Support Officer

1 day ago

Melbourne, Australia Connective Broker Services Full time

**The Business**

Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers and we are driven to be the business partner they can't imagine doing business without. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.

With award winning products, exceptional customer engagement scores and ambitious growth plans, we are driven to be the business partner that customers can't imagine doing business without.

**The Role**

Our Customer Support Officer is responsible for providing operational and administrative support to our national sales team with a specific focus on ensuring new broker members are onboarded efficiently and professionally. Working in a small, collaborative team you will be responsible for:

- Providing exceptional customer service to brokers as the first point of contact in their customer journey with Connective
- Ensuring compliance is in line with regulatory and business requirements
- Ensuring the CRM database is accurately maintained

**The Person**

Your exceptional customer service skills, as well as your dynamic and enthusiastic approach will see you excel in this role. You are inquisitive, results focused with meticulous attention to detail and can manage a variety of competing tasks and your time accordingly.

You will also have:

- A minimum of 1-2 years' experience in a customer support/processing role
- Experience within the mortgage broking, third party banking or finance industry is advantageous but not essential
- Sound knowledge of Microsoft Office Suite / CRM and database systems
- Strong verbal and written communication skills
- Strong stakeholder management skills

**The Benefits**

We are a professional and down to earth team. In return for your exceptional performance, you will be rewarded with:

- A fun and social atmosphere within a supportive team
- A wide range of benefits intended to support and reward you
- Progressive leave policies including birthday leave
- Attractive remuneration package including access to a yearly bonus incentive

**To Apply

  • Customer Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia TheirCare Full time $55,000 - $70,000 per year

    Join our dynamic team and become a vital part of a leading provider in the outside school hours care space. At TheirCare, we're not just about before and after school care; we're about enriching communities and providing meaningful support to families.We're on the lookout for a new Customer Support Officer to join our team at our Head Office in Glen...

  • Customer Support Officer

    1 week ago

    Melbourne, Australia APM Full time

    As the Customer Support Officer, you'll work in a supportive team, find this is a fast paced, diverse role where no one day is the same. The APM Communities Customer Support Officer role provides industry leading customer experience in every interaction. The position acts as first point of contact for general enquiries from the public, engagement with...

  • Customer Support Officer

    2 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH95529_1667799525 **Contact** Donal McCann **Posted** about 3 hours ago - Ballarat Location - Hybrid working Arrangement **Key Responsibilities**: - Provide a high standard of customer service engagement identifying customers' needs - Undertake...

  • Customer Support Officer

    7 days ago

    Melbourne, Australia Staffing Group Full time

    Join our client’s friendly team and grow your customer support skills! Great opportunity to work at a multi-award-winning company based in Melbourne. Key points - Internationally acclaimed company with friendly workplace culture - Generous salary plus bonuses to encourage and reward achievements - Full-time or part-time position with flexible hours,...

  • Customer Support Officer

    5 days ago

    North Melbourne VIC, Australia Clear Edge Full time $499,000 - $8,588,722 per year

    Position Title: Customer Support OfficerAn excellent opportunity is available for an experienced and driven Customer Support Officer to join a dynamic team within a fast-paced and customer-focused environment. This role is ideal for a professional who is ambitious, adaptable, detail-oriented and confident working with SAP or similar ERP systems.About the...

  • Customer Support Officer

    2 weeks ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Drive your career forward, with this customer service role in the Automotive Financing industry **Customer Service & Collections Officer** **Customer Service/Collections | Mulgrave location | FTC - 12 months, view to be extended | $57,000 + super | ASAP start** **Your new company** With their Melbourne office based in Mulgrave, you’d be working for one...

  • APS3 Data Support Officer

    3 days ago

    Melbourne, Victoria, Australia Hays | Office Support Full time $72,000 - $96,000 per year

    A full-time APS3 Data Support Officer is required until June 2026 to support a Federal Government project. Your new company A well-established federal government department based in Melbourne CBD is seeking a detail-oriented Data Entry Officer to support a key initiative running through to mid Your new role You'll be responsible for a range of data...

  • Customer Support Officer

    1 week ago

    Melbourne, Australia Xplor Full time

    **Company Description** At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With...

  • Office Administrator

    1 day ago

    Melbourne, Australia Elevate Support Care Full time

    **Purpose of role** Administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The tasks of the office administrator will include bookkeeping and mentoring office assistants. The office administrator ensures the smooth running of our company’s offices and contributes to driving sustainable growth **Main duties and...

  • Disabilities Support Officer

    7 days ago

    Melbourne, Australia Care Mode Support Services Full time

    CARE MODE PTY LTD is a NDIS disability services provider located in Footscray, Melbourne. We support people with disabilities to achieve their goals in their homes, and within the community. Our approach is person-centred, and we are a "lifestyle-focused" care organization. We service all metropolitan Melbourne and have support workers located across all...