Customer Support Officer

2 weeks ago

Melbourne, Australia Connective Broker Services Full time

**The Business**

Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers and we are driven to be the business partner they can't imagine doing business without. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.

With award winning products, exceptional customer engagement scores and ambitious growth plans, we are driven to be the business partner that customers can't imagine doing business without.

**The Role**

Our Customer Support Officer is responsible for providing operational and administrative support to our national sales team with a specific focus on ensuring new broker members are onboarded efficiently and professionally. Working in a small, collaborative team you will be responsible for:

- Providing exceptional customer service to brokers as the first point of contact in their customer journey with Connective
- Ensuring compliance is in line with regulatory and business requirements
- Ensuring the CRM database is accurately maintained

**The Person**

Your exceptional customer service skills, as well as your dynamic and enthusiastic approach will see you excel in this role. You are inquisitive, results focused with meticulous attention to detail and can manage a variety of competing tasks and your time accordingly.

You will also have:

- A minimum of 1-2 years' experience in a customer support/processing role
- Experience within the mortgage broking, third party banking or finance industry is advantageous but not essential
- Sound knowledge of Microsoft Office Suite / CRM and database systems
- Strong verbal and written communication skills
- Strong stakeholder management skills

**The Benefits**

We are a professional and down to earth team. In return for your exceptional performance, you will be rewarded with:

- A fun and social atmosphere within a supportive team
- A wide range of benefits intended to support and reward you
- Progressive leave policies including birthday leave
- Attractive remuneration package including access to a yearly bonus incentive

**To Apply

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