Workforce Optimisation Manager

2 days ago

Melbourne, Australia Australian Unity Full time

**Your opportunity**

Australian Unity is excited and proud to be partnering with Beyond Blue to deliver the Beyond Blue Support Services to all Australians in need. The Beyond Blue Support Service is a 24/7 omnichannel brief intervention and information service that aims to be an accessible source of support for the mental health and wellbeing for all Australians. The service operates within the broader Australian mental health sector that is evolving to meet the mental health needs of the Australian population.

We’re looking for a **Workforce Optimisation Manager** to create, own, and execute the Beyond Blue Support Services Workforce Planning Strategy. You will play a critical role in the workforce planning and management of our Beyond Blue Support Services and Operational teams to deliver our strategic objectives; customer value proposition (CVP), employee value proposition (EVP), service standards and service excellence in a commercially viable way.

This is a **permanent full-time opportunity **where you will be responsible for reviewing our current service models and recommending the overall strategy to meet Beyond Blue and the Australian Unity business service standards and enterprise goals. This role is also responsible for building the capability to optimise our 24/7 workforce, as we continue to drive operational efficiencies and maturity.

**Benefits**:

- Enjoy **additional yearly** paid Well-Being, Community and Deep Listening **leave days**:

- **Fitness Passport** - a discounted workplace health and fitness program (NSW & VIC)
- Mental health support through a tailored Employee Assistance Program
- Flexible Working - **Hybrid work model**:

- Ability to **purchase** up to 2 weeks **additional annual leave**:

- Attractive **employee discounts** on a suite of Australian Unity products
- **Novated Leasing** - enjoy a new car whilst salary packaging with Maxxia
- Travel and Accommodation - care hire, travel insurance and accommodation discounts

**About You**:

- Experience and knowledge in 24/7 operations including forecasting/budgeting processes
- 7+ years’ experience in WFM environment
- Understanding of WFM principles/ methodologies
- 2+ years’ experience in leadership positions
- Experience in Aspect/Alvaria WFM system desired
- Experience in Genesys Telephony system desired
- Advanced skills in Microsoft suite
- Collaborative and teamwork-oriented approach to work effectively with cross-functional teams and stakeholders.

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