Manager, Workforce Planning

**Foster a culture of continuous improvement in workforce management**:

- **Drive digitisation & smarter decision-making with WFM tech**:

- **Attractive salary package | Energy discounts | Career growth opportunities**

**Reimagine workforce planning with us.**
We’re looking for a strategic, tech-savvy leader to transform how we plan and optimise our customer operations workforce. This is your chance to lead planning at scale - combining sharp commercial thinking with deep WFM expertise and a passion for making things work better.

You’ll build smarter, more adaptive planning models across our onshore and offshore teams, tapping into real-time data, modern platforms, and process automation to improve service, cost, and experience outcomes. It’s a high-impact, high-autonomy role for someone ready to lift capability, drive innovation, and shape the future of workforce planning at Alinta.

**About Alinta Energy**

Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers. Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it. We’re investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy. We understand that flexibility matters when considering your next role. Let us know your requirements, and we’ll carefully consider how we might accommodate them.

**About the role**

As Manager, Workforce Planning & Optimisation, you’ll lead the design and execution of our workforce planning strategy. You’ll modernise how we forecast, schedule, and report across operations - improving responsiveness, efficiency, and alignment. This role spans both strategic design and operational enablement, with strong cross-functional partnerships and visibility across the business.

**Why you'll love working here**

We’re a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other’s wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

**What you’ll do**
- Own and evolve our workforce planning frameworks and practices
- Use historical trends and business intelligence to build smart forecasts
- Optimise how we use Genesys Cloud WFM, automating and simplifying wherever possible
- Deliver real-time insights and reporting to enable operational agility
- Influence resourcing models in partner/vendor arrangements
- Partner with ops, digital, and transformation teams to drive planning innovation

**What you’ll bring**
- 7-10 years’ experience in workforce or operational planning roles
- Strong grasp of WFM tools
- ideally Genesys Cloud - across forecasting, scheduling & intraday
- Proven track record modernising planning through automation, digitisation or analytics uplift
- Confident stakeholder manager, with strong commercial and strategic thinking
- Advanced analytical skill - Power BI, SQL, Excel or similar tools
- Curiosity, drive, and a desire to create real change at scale

**Why you’ll love it here**
- Strategic ownership + operational scope
- Flexible working and a progressive, inclusive team culture
- Competitive salary, bonus, and energy discounts
- Work in an industry undergoing once-in-a-generation transformation
- Please note this role requires full working rights within Australia._

**Like what you’re seeing?**

If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and discover better together with Alinta Energy.

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**We look forward to hearing from you.