Service Optimiser

4 days ago

Melbourne, Australia nbn™ Full time

Job Expectations

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Service Optimiser. You will be reporting to the Workflow Delivery Manager where you will be responsible for taking the capacity plan and producing an optimal work order schedule for the on-the-day teams to execute along with the field workforce.

The Service Excellence Solution is an essential element of nbn’s overall vision to deliver better End User outcomes with improved economics. Pivotal to this vision is to effectively match the demands of nbn End Users to the best available field technician to resolve their needs.

A bit about your role

In your new role as a Service Optimiser, you will be responsible for ensuring all work orders are scheduled and are aligned to business and operational priorities to meet SLA’s prior to technician start of day. You will also be responsible for monitoring the Control Dashboards that will alert on any risks to potential metric impacts and be responsible on taking action and ownership to mitigate the risk.

You will coordinate any resource movements with the Delivery Partner Planning team/Capacity Planning Team required for Day 1 once the capacity plan has been handed over and you will also optimise technicians travel routes.

You will be required to contact End Users and modifying appointments timeframes to balance the AM/PM appointments and you will be responsible for making sure the Field Technicians are effectively utilised.

Through effective engagement and business partnering with the Capacity Forecasting & Planning team, you will be able to provide feedback on the quality of capacity plan received and any gaps identified in the capacity plan.

You’ll be a member of a collaborative team, where you will contribute to and positively support and be part of a high-performance team culture to successfully deliver on the nbn and team purpose, strategy, and stakeholder engagement initiatives.

A bit about you

To be successful in this role, you will have relevant experience in Telecommunication/Managed Network services/ Global Network Operation/Field operation services.

You are required to have an understanding of planning and scheduling and you will have proven collaboration skills to achieve results in an inclusive manner.

Strong analytical capabilities, ability to interpret data, and ability to provide pragmatic recommendations to mitigate business and operational risks will be highly regarded.

Moreover, you will have exposure to and understanding of FTTX technology and technician mobility.

A good understanding of the nbn network and knowledge of service activation and service assurance for S&D field workforce projects as well as the network assurance and maintenance activities is preferred.

Life at nbn

To be part of nbn is to be part of something bigger. We’re the digital backbone of Australia and more. Leaders. Changemakers. Collaborators. We encourage each other to find new solutions in productive, competitive and innovative ways—providing access to crucial tools and services for our customers, partners, communities, and the country. Together, we’ve created Australia’s network—a network made for more.

A more inclusive working world

Where to from here?

Take your next steps with nbn

Worker Type

Permanent

Time Type

Full time

  • Resource Optimisation and Planner

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Resource Optimisation and Planner, to join Service Stream in our Telecommunications team, based in Melbourne. About the Role Positioned within ServiceStream’s Operational Support Services, the Performance and Forecasting Coordinator role is to coordination...

  • Service Optimisation Lead

    4 days ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** This role will be responsible for the review and optimisation of services performed by the Business Services team, as well as overseeing the successful transition of services from functional teams within Asahi to the central Business Services team. You will work closely with the Business Process Owner to support and implement changes to...

  • Service Optimisation Lead

    2 weeks ago

    Melbourne, Australia Sportsbet Full time

    Do you enjoy uplifting processes from good to great and building a high performing culture? This role will see you working closely with leadership and optimise the service proposition and system performance internally that ultimately delivers exceptional experiences to Premium customers **About Us** At Sportsbet, we’re united behind our purpose to...

  • Service Optimisation Lead

    6 days ago

    Melbourne, Australia Asahi Beverages Full time

    Develop visual representations of business processes to support understanding and informed decision-making. - Analyse existing processes and data to assess change feasibility, recommend improvements, and define new processes. - Coordinate with stakeholders to align requirements and deliver optimisation and transition initiatives. - Create and manage...

  • Manager, Partner Optimisation

    6 days ago

    Melbourne, Australia AIG Full time

    #LI-JC1 Who we are We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and...

  • Analyst, Workforce Optimisation

    4 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD Support the Personal Banking Personal Direct Contact Centres through outstanding workforce management. - **Ensure the best coverage of service for our customers by driving operational excellence via workforce management**: - **Elevate your career at a top #2 employer on the 2024 LinkedIn Top...

  • Process Optimisation Analyst

    2 weeks ago

    Melbourne, Australia Bupa Full time

    At Bupa, we are transforming the way healthcare is done. Our purpose is to help people live longer, healthier, happier lives and making a better world. This is at the core of who we are, making us a healthcare provider that strives to deliver meaningful change. **The opportunity** The purpose of the Technology Process Optimisation Analyst is to analyse and...

  • Digital Partner Optimisation Manager

    2 weeks ago

    Melbourne, Australia AIG Full time

    Who we are American International Group, Inc. (AIG) is a leading global insurance organisation. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...

  • Project Lead

    2 weeks ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    **The Role** The objective of the role is to maximise VMO access to our Theatres, improve overall operating performance and consistency across the group. This role will focus on 3 primary objectives: - To identify, implement and scale a OneHealthscope approach to theatre scheduling, bookings, admissions and ensure key KPIs are reported and tracked across...

  • Head of Business Optimisation, Security

    3 days ago

    Melbourne, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Location: Melbourne / Sydney- Type: Permanent, full time The opportunity QBE are seeking a hands-on, proactive and experienced individual to join our Enterprise Security Service (ESS) team as the Head of Business Optimisation. This position offers an exciting opportunity for a transformation and...